Customer Service Team Lead

1 week ago

Taguig, National Capital Region, Philippines UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Our goal is to make healthcare simpler and more effective for everyone.

The challenge we face in our rapidly changing healthcare system is not just about delivering care, but also about creating a better experience for our members. As a supervisor in our high-volume call center, you will play a key leadership role in ensuring that our team meets performance goals and provides exceptional customer service.

We are looking for an experienced leader who can coordinate daily/weekly/monthly activities of team members, set priorities to ensure task completion and performance goals are met, and identify and resolve operational problems using defined processes, expertise and judgment.

This role requires strong communication and interpersonal skills, as well as the ability to mentor, challenge and communicate effectively with all different types of people. If you have a passion for making a difference in people's lives and are looking for a rewarding career opportunity, we encourage you to apply.

  • An education level of at least high school diploma or GED or equivalent years of work experience
  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
  • 1+ year of supervisory/leadership experience
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

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