Logistics Coordinator

1 day ago

Angeles City, Central Luzon, Philippines beBeeDispatcher Full time ₱150,000 - ₱250,000
Dispatcher/Cashier Job Description

We are seeking a highly organized and detail-oriented Dispatcher to join our team. As a Food Dispatcher, you will play a crucial role in ensuring the efficient and timely delivery of orders to our customers.

Responsibilities:

  • Order Coordination: Receive and review customer orders, ensuring accuracy and completeness of information.
  • Dispatching: Allocate orders to delivery drivers or service personnel based on their availability, workload, and proximity to the delivery location.
  • Communication: Maintain clear and effective communication channels with delivery drivers, service personnel, and kitchen staff to ensure smooth order execution.
  • Prioritization: Assess order urgency and prioritize dispatch based on delivery timeframes and customer preferences.
  • Quality Control: Verify the accuracy and completeness of each order before dispatch, ensuring that all requested items are included.
  • Timely Execution: Monitor delivery progress and provide necessary updates to customers, ensuring prompt delivery of orders.
  • Problem Resolution: Address and resolve any issues or complaints related to food orders, coordinating with appropriate personnel to find suitable solutions.
  • Record-Keeping: Maintain accurate records of dispatched orders, delivery status, and customer interactions for future reference and analysis.
  • Compliance: Adhere to food safety regulations, company policies, and procedures to ensure compliance and maintain a high standard of service.
  • Continuous Improvement: Proactively identify areas for improvement in order dispatching processes and suggest solutions to enhance efficiency and customer satisfaction.

Required Skills and Qualifications:

  • Experience: Prior experience in a fast-paced environment, preferably in a fast food or restaurant setting, is highly desirable.
  • Organization Skills: Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills to interact with a diverse range of individuals, including delivery drivers, kitchen staff, and customers.
  • Problem-Solving: Ability to think quickly and make sound decisions under pressure to resolve any order-related issues or challenges.
  • Attention to Detail: Keen attention to detail to ensure accurate order dispatching and minimize errors.
  • Time Management: Exceptional time management skills to prioritize tasks, handle multiple orders simultaneously, and meet delivery deadlines.
  • Technology Proficiency: Basic computer skills and familiarity with order management systems or software for efficient order coordination and tracking.
  • Customer Service: Strong customer service orientation and the ability to handle customer inquiries, complaints, and requests in a professional and courteous manner.
  • Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.

KPIs:

  • Order Management = Organization of the orders and completeness of packaging and sticker
  • Timing and Prioritization = Reduced total order time
  • Completeness of Order = Increased on ratings
  • Order Accuracy

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