IT Support Specialist
4 days ago
We are seeking an experienced IT support specialist to join our team at JOB MATCHMAKER. The ideal candidate will have a strong background in IT help desk or system operations, with excellent communication skills and the ability to work independently.
Key Responsibilities
The Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing system improvements from customers and all employees who utilize our core and business systems. This includes:
- Receiving system-related inquiries via email, chat, etc., and performing initial triage.
- Recording all inquiries in the Bug Tracking System (BTS) and managing their progress.
- Maintaining detailed records in the BTS including inquiry details, support history, and resolutions.
Collaboration with Development Team
The successful candidate will also collaborate with our development team to escalate issues requiring program or data modifications, provide detailed explanations of the situation and necessary information, and verify and test modifications from the development team.
Required Skills and Qualifications
To be considered for this role, you will need:
- 1+ year of experience in IT help desk or system operations.
- Basic IT knowledge (Web systems, networks, operating systems, databases, etc.).
- Experience using Bug Tracking Systems (BTS) and document management systems.
- Japanese language communication skills (customer support, internal collaboration).
- English language communication skills (reading technical documentation, interacting with overseas development teams).
About Us
-
Healthcare Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full timeStrategic Office Support Incorporated is seeking a skilled Healthcare Support Specialist to join our team. As a Healthcare Support Specialist, you will be the trusted point of contact for US-based clinics and healthcare providers.Key Responsibilities:Engage with US Healthcare Providers: Develop strong relationships with US-based clinics and healthcare...
-
IT Technical Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines Online business It Full timeWe are seeking an experienced IT support specialist to join our team at Online business It. No experience is required, but a bachelor's degree in any field is necessary.Job DescriptionThe ideal candidate will provide technical assistance and support for our organization, troubleshooting hardware and software issues, maintaining systems, and ensuring seamless...
-
Data & Software Support Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full timeWe're Hiring: Data & Software Support SpecialistAescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems...
-
Remote IT Support Technician
4 days ago
Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full timeWe require a seasoned Data & Software Support Specialist to join our team at Aescalade Business Support Services. As a key member of our support staff, you will work hand-in-hand with our healthcare technology partner to ensure top-tier support services are delivered to our clients.Key Job Functions:Delve into complex technical issues and offer expert...
-
IT Technical Support
3 weeks ago
Cebu City, Central Visayas, Philippines Online business It Full timeOn-site - Cebu No Exp Required Bachelor Full-timeJob DescriptionDescriptionWe are seeking a skilled IT Support Specialist to provide technical assistance and support for our organization. The role involves troubleshooting hardware and software issues, maintaining systems, and ensuring seamless IT operations.RequirementsProven experience in IT support or a...
-
Software Support Professional
4 days ago
Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full timeAescalade Business Support Services is seeking a skilled Data & Software Support Specialist to join our team in providing efficient, timely, and accurate support to clients. We're revolutionizing how health systems purchase and manage surgical devices.Key Responsibilities:Troubleshoot technical issues and provide expert software support.Use modern...
-
Technology Support Professional
3 days ago
Cebu City, Central Visayas, Philippines Conduent IT PARK Full timeJob DescriptionThis IT Specialist role is responsible for managing and maintaining our company's technology infrastructure at Conduent IT PARK.ResponsibilitiesManage and maintain the company's technology infrastructure.Provide technical support to prevent disruptions and ensure system security.RequirementsStrong knowledge of computer systems, networks, and...
-
Healthcare Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full timeCompany OverviewWe are a dynamic team at Strategic Office Support Inc. committed to delivering exceptional healthcare support services to our US-based clients.Our mission is to provide top-tier support and ensure seamless operations, empowering our clients to focus on their core business.
-
IT Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines Conduent IT PARK Full timeOn-site - Cebu Fresh Graduate/Student High/Senior High School Full-timeJob DescriptionWe are seeking a skilled and proactive IT Specialist to manage and maintain our company's technology infrastructure. The ideal candidate will provide technical support, ensure system security, and assist in troubleshooting hardware and software issues to ensure smooth daily...
-
Recruiting Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Ethos Support Full timeEthos Support is looking for an experienced and innovative Recruiting Specialist to oversee the entire hiring process for both remote and on-site positions. This hybrid, on-site role is key to attracting top talent, refining recruitment strategies, and implementing effective tools to enhance hiring efficiency.Success in this role requires more than simply...
-
Technical Assistance Specialist
4 days ago
Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full timeWe're looking for a talented Data & Software Support Specialist to collaborate with our Chicago-based healthcare technology company. In this role, you'll play a crucial part in delivering top-notch support services to our clients.What You'll Do:Analyze technical issues and provide comprehensive software support.Leverage advanced productivity tools to...
-
Network and System Specialist
3 days ago
Cebu City, Central Visayas, Philippines Conduent IT PARK Full timeAbout the RoleThis IT Specialist position requires a detail-oriented individual who can manage and maintain our company's technology infrastructure.Key TasksEnsure system security and provide technical support to prevent disruptions.Skills and QualificationsStrong understanding of computer systems, networks, and IT security best practices.Effective...
-
Administrative Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines Jayman Technologic IT Solutions Full timeAt Jayman Technologic IT Solutions, we are seeking an organized and reliable administrative assistant to support our team with daily office tasks. ResponsibilitiesAnswer phone calls and direct correspondenceAssist with scheduling appointments and meetingsMaintain accurate and organized records and filesPrepare and distribute documents or correspondenceHandle...
-
IT Technical Support
2 weeks ago
Mandaue City, Central Visayas, Philippines Installers PH IT Solution Full timeShareJob DescriptionIT Technical Support SpecialistWe are looking for a knowledgeable and customer-oriented IT Technical Support Specialist to provide assistance with troubleshooting, hardware, software, and networking issues for our employees or customers. The ideal candidate will have strong technical skills, a problem-solving attitude, and the ability to...
-
Medical Billing Specialist
4 days ago
Cebu City, Central Visayas, Philippines Virtual Ventures Support Inc, Full timeWe are seeking a highly skilled and detail-oriented Medical Billing Specialist to join our team at Virtual Ventures Support Inc.Job Description:Manage the full medical billing cycle from patient registration to payment posting and account reconciliation.Handle insurance claims submissions, resubmissions, and appeals.Verify patient insurance coverage,...
-
Medical Billing Specialist
5 days ago
Cebu City, Central Visayas, Philippines Virtual Ventures Support Inc, Full timeWe are seeking a highly skilled Medical Billing Specialist to join our team at Virtual Ventures Support Inc. This position plays a critical role in ensuring accurate billing, timely reimbursement, and smooth workflow management.**Job Summary:**Manage the full medical billing cycle from patient registration to payment posting and account reconciliation.Handle...
-
IT Support Specialist
5 days ago
Cebu City, Central Visayas, Philippines Sourcefit Philippines Inc Full timeJob Description:The IT Support Specialist is a key member of the information technology team and is responsible for providing technical support to the organization. The successful candidate will work closely with the IT team and other departments to ensure that the company's systems are running efficiently and effectively.
-
Remote Support Specialist
6 days ago
Cebu City, Central Visayas, Philippines Work Services Full timeThe Work Services team is growing, and we need a Remote Support Specialist to help us deliver exceptional customer support. As a Remote Support Specialist, you will be the first point of contact for customers, addressing their queries and concerns in a professional and courteous manner.
-
Departmental Support Specialist
38 minutes ago
Cebu City, Central Visayas, Philippines Small Wedding Events Full timeAbout Our TeamAt Small Wedding Events, we are seeking a highly organized and detail-oriented Departmental Support Specialist to join our team. As a Departmental Support Specialist, you will provide administrative support to the team, maintain records, and assist with event planning.Key Responsibilities:Provide Administrative Support: Provide administrative...
-
Technical Support Specialist
7 days ago
Cebu City, Central Visayas, Philippines Nityo Infotech Full time**Job Summary:**We are seeking an experienced IT System Specialist to join our team. As an IT System Specialist, you will be responsible for installing, configuring, and maintaining computer systems and networks, as well as providing technical support to end-users.Key Responsibilities: