Digital Marketing Advocate

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeMarketing Full time $60,000 - $74,000
Job Description

As a Marketing Support Specialist, you will play a vital role in strengthening our Customer Success team. You will be responsible for providing high-quality digital marketing support to our customers globally.

  • Handle inbound and outbound customer service activities via live chat, email, phone, and Zoom.
  • Respond to customer inquiries about product details, technical support, billing issues, and more.
  • Log support tickets corresponding to customer-reported incidents. Update and track the status within the ticketing system.
  • Gather customer feedback on reported issues. Liaise with the relevant departments for resolution.

Develop a consultative relationship with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction.

Assist with onboarding and training new customers, and maintain those working relationships to ensure customers effectively utilize the platform and adhere to best practices.

Prepare periodic reports for the management team.

Required Skills and Qualifications

To succeed in this role, you must have:

  • Minimum of 2 years in customer success, account management, or B2B client service experience.
  • Experience with ticketing and live chat support.
  • Excellent verbal and written business communication skills in English. Fluency is preferred.
  • Excellent interpersonal skills; comfortable and proficient in customer interactions.
  • Ability to uphold customer relationships, professionalism, and high ethical standards.
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner.
  • Ability to liaise with various internal teams to resolve customer-reported tickets.
  • Advanced proficiency in relevant Google Suite and Microsoft Office software.
  • Excellent organizational skills with keen attention to detail.
  • Good time management and the ability to prioritize effectively.
Benefits

This role offers growth potential for the candidate to take on Account Management responsibilities after gaining sufficient product knowledge and experience.

The salary is competitive and based on qualifications and experience.

Others

At our company, we understand that outstanding individuals might not always fulfill every requirement listed in a job description. We encourage you to apply if you resonate with this role and our company, even if you do not meet all the criteria.

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