Customer Service Representative for Premium Cable Services

2 weeks ago


Bacolod City, Western Visayas, Philippines Talent Outsourcing Channel Solutions Full time
Company Overview

Talent Outsourcing Channel Solutions is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients and their customers.

Job Summary

We are seeking highly skilled Customer Service Representatives to join our team in Bacolod. As a key member of our team, you will be responsible for providing top-notch customer support to our premium cable subscribers.

Key Responsibilities
  • Provide timely and effective resolution to customer inquiries and complaints via phone or other communication channels.
  • Assist customers with billing and payment issues, as well as troubleshooting technical problems with our cable services.
  • Upsell and cross-sell our services to customers, identifying opportunities to enhance their experience and increase revenue.
Requirements
  • Bachelor's degree in any field or equivalent work experience.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues in a fast-paced environment.
  • Ability to work in a team environment and contribute to achieving business objectives.
What We Offer

We offer a competitive salary package of PHP 18K per month, plus exciting perks and benefits, including:

  • A comprehensive training program to help you develop your skills and advance your career.
  • Ongoing support and coaching from experienced colleagues and managers.
  • A dynamic and supportive team environment that fosters collaboration and innovation.

The estimated monthly salary range for this role is PHP 15K - 21K, based on location and industry standards.



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