Senior IT Infrastructure Specialist

10 hours ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeSystemAdministrator Full time ₱611,393 - ₱801,253
Job Overview

The Advanced Systems Administrator will resolve intricate Windows OS and network problems, collaborate with software vendors for support when required, manage network infrastructure, and maintain server and workstation systems.

This role focuses on delivering exceptional customer service to clients while guiding team members. To succeed in this position, you should possess a positive attitude, proven experience in systems administration, strong technical skills in server management, networking, and troubleshooting, excellent communication and interpersonal skills, the ability to work independently and as part of a team, and a passion for continuous learning and growth.

Main Responsibilities
  • Resolve, repair, deploy, and manage all aspects of small to mid-sized business computer networks, software systems, and infrastructure.
  • Advanced and escalated troubleshooting of Microsoft Windows servers, workstation operating systems, and network issues.
  • Coordinate vendor support for third-party software to solve escalated issues.
  • Plan and deploy server, network, and workstation installations, upgrades, and network refreshes.
Required Skills and Qualifications
  • Experience in an MSP environment.
  • 3-4 years of full workstation support with troubleshooting Windows OS (Windows 8.1 to 11).
  • Minimum 3 years of relevant work experience in systems administration or a related field.
  • Network experience, including firewalls, smart switches, access points, VPNs, DNS, DHCP, and routers.
  • Proficiency in Microsoft Server 2008+ and server OS management, administration, deployment, and troubleshooting.
  • Excellent communication skills and the ability to quickly grasp abstract concepts and apply them in troubleshooting without step-by-step instructions.
  • Strong deductive reasoning and problem-solving skills without reliance on scripted steps.
  • Excellent customer service skills, with a focus on timely and effective solutions in line with industry best practices.

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