Digital Marketing Expert

2 weeks ago

Porac, Philippines beBeeMarketing Full time $60,000 - $80,000

Marketing Support Role Overview

">

This full-time, permanent position involves providing high-quality digital marketing support to customers globally. As a key member of the Customer Success team, you will play a vital role in strengthening our operations and ensuring exceptional customer experiences.

">Key Responsibilities">
  • ">
  • Provide top-notch customer service via live chat, email, phone, and video calls">
  • Respond to customer inquiries about product details, technical support, billing issues, and more">
  • Log support tickets corresponding to customer-reported incidents and update the status within the ticketing system">
  • Develop consultative relationships with assigned accounts, conduct training sessions, and ensure consistent customer engagement and satisfaction">
  • Assist with onboarding and training new customers, maintaining those working relationships to ensure customers effectively utilize the platform and adhere to best practices">
  • Prepare periodic reports for management teams">
">Requirements">
  • ">
  • Minimum of 2 years in customer success, account management, or B2B client service experience">
  • Experience with ticketing and live chat support">
  • Excellent verbal and written business communication skills in English">
  • Excellent interpersonal skills; comfortable and proficient in customer interactions">
  • Ability to uphold customer relationships, professionalism, and high ethical standards">
  • Ability to manage customer escalations and challenging interactions in a calm and dignified manner">
  • Advanced proficiency in Google Suite and Microsoft Office software">
  • Excellent organizational skills with keen attention to detail">
  • Good time management and the ability to prioritize effectively">
">Growth Opportunities">

This role offers growth potential for candidates to take on Account Management responsibilities after gaining sufficient product knowledge and experience.

">What We Offer">

Competitive market rates based on qualifications and experience. Salary will be paid in US dollars.

">About Us">

We empower marketing teams at many of the world's top brands, publishers, and agencies with our comprehensive suite of marketing automation software products. Our solutions are trusted by thousands of professionals across 57 countries.

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