Operations Management Specialist

1 month ago


Mandaluyong City, National Capital Region, Philippines Compliant Business Processing Philippines Inc. Full time

Compliant Business Processing Philippines Inc. is seeking an experienced Operations Management Specialist to oversee the day-to-day activities of our team.

About the Role

The ideal candidate will have a proven track record as a team leader or supervisor, with experience in freight forwarding and customer service.

Key Responsibilities
  • Reporting directly to the Operations Manager for service delivery results
  • Communicating team status, tasks accomplishment, and direction to ensure seamless operations
  • Serving as a focal point for client communication and issue resolution
  • Escalating issues that cannot be resolved by the team
  • Providing guidance based on management direction and client requirements
  • Developing an action plan to reach team goals
  • Leading and facilitating constructive communication and problem-solving
Requirements
  • In-depth knowledge of performance metrics and end-to-end customer service function in freight forwarding
  • Proven work experience as a team leader or supervisor
  • Experience in Cargowise
  • Strong organizational and time-management skills
  • Decision-making skills
  • Excellent verbal and written English communication skills
  • Strong customer service orientation
  • Familiarity with internet and MS Office applications
Benefits
  • HMO and life insurance coverage from the first day of work
  • Amenable to work on different shifts (night shift)
  • Permanent work-from-home setup
Compensation Package

We offer a competitive salary package, estimated to be around PHP 60,000 - 80,000 per month, depending on qualifications and experience.



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