Sales and Contract Specialist
1 week ago
We're seeking a Renewal Sales Specialist to join our team at Sophos, where you'll play a critical role in managing and analyzing the renewal process for our key partners' existing customer base. As a Renewal Sales Specialist, you will be responsible for developing and implementing strategies to identify opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey, while fostering positive relationships with assigned customers.
Key Responsibilities:
- Develop and implement strategies to identify opportunities for upselling, cross-selling, and expanding customer contracts during the renewal journey.
- Collaborate with cross-functional teams, including sales, finance, customer success, and product management, to ensure alignment and coordination throughout the renewal process.
- Effectively communicate renewal status, risks, and opportunities to relevant stakeholders.
- Continuously evaluate and refine the renewal process to streamline operations, enhance efficiency, and improve customer experience.
Requirements:
A Bachelor's degree in business administration, communications, or marketing is preferred, along with experience in sales, customer success, channel partners, or renewal management. Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook, is also desired. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and build relationships with customers, are essential.
About Us:
Sophos is a global leader in advanced security solutions, dedicated to defending against cyber threats. We operate a remote-first working model, making remote work the primary option for most employees. Our people are innovators and creators who thrive in a dynamic environment. We're committed to diversity and inclusion, with employee-led networks that build community and provide education and advocacy.
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