Senior Technical Expert
6 days ago
NICE Systems UK Limited is a global leader in AI-powered software solutions for customer experience and financial crime prevention.
Our innovative products help over 25,000 businesses worldwide deliver extraordinary customer experiences, fight financial crime, and ensure public safety.
We're proud to be an equal opportunity employer, committed to creating a diverse and inclusive workplace culture.
Job Description
As a Technical Support Engineer at NICE Systems UK Limited, you'll be responsible for providing advanced technical support to our customers via various channels.
You'll utilize tools and expertise to analyze logs, traces, and packet captures for issue resolution, demonstrating deep expertise in core technologies and at least one other specialty.
You'll exhibit professional and assertive verbal and written communication, taking ownership of troubleshooting efforts to instill confidence in customers and stakeholders.
You'll also mentor colleagues on communication, troubleshooting, and product knowledge, fostering a collaborative and supportive team environment.
Key Responsibilities
- Provide advanced technical support via various channels, utilizing tools and expertise to analyze logs, traces, and packet captures for issue resolution.
- Demonstrate deep expertise in core technologies and at least one other specialty, developing proficiency in a second area.
- Exhibit professional and assertive verbal and written communication, taking ownership of troubleshooting efforts to instill confidence in customers and stakeholders.
- Mentor colleagues on communication, troubleshooting, and product knowledge, fostering a collaborative and supportive team environment.
- Drive process improvements to enhance efficiency and effectiveness, encouraging productive debate and discussion to thoroughly resolve issues.
- Ensure cases progress according to SLA targets, providing root cause correction and tenaciously resolving core issues.
-
Technical Support Expert
10 hours ago
Manila, National Capital Region, Philippines Staff Domain Inc Full timeJob Overview:We are seeking an experienced Technical Support Expert to join our team at Staff Domain Inc. This role involves delivering exceptional technical support and executing IT infrastructure projects. As a key member of our team, you will collaborate with senior teams to ensure the successful delivery of projects. Your responsibilities will include...
-
Senior Technical Recruiter
2 weeks ago
Manila, National Capital Region, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions' next SENIOR TECHNICAL RECRUITERWe're seeking an experienced Senior Technical Recruiter to drive recruiting initiatives across our business units. In this role, you'll collaborate closely with hiring leaders and global teams, managing the full-cycle recruitment process while ensuring each new hire...
-
Senior Technical Recruiter
4 weeks ago
Manila, National Capital Region, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions' next SENIOR TECHNICAL RECRUITERWe're seeking an experienced Senior Technical Recruiter to drive recruiting initiatives across our business units. In this role, you'll collaborate closely with hiring leaders and global teams, managing the full-cycle recruitment process while ensuring each new hire...
-
Senior Technical Recruiter
4 weeks ago
Manila, National Capital Region, Philippines KMC Solutions Full timeMake your next big career move by applying as KMC Solutions' next SENIOR TECHNICAL RECRUITERWe're seeking an experienced Senior Technical Recruiter to drive recruiting initiatives across our business units. In this role, you'll collaborate closely with hiring leaders and global teams, managing the full-cycle recruitment process while ensuring each new hire...
-
Senior Technical Expert
3 days ago
Manila, National Capital Region, Philippines Capgemini Full timeCapgemini is seeking a Senior Consultant to lead our technology strategy.About the JobThe ideal candidate will have expertise in a specific technology environment and be responsible for software-specific design and realization, as well as testing, deployment and release management or technical application management of client-specific package based...
-
Technical Support Expert
10 hours ago
Manila, National Capital Region, Philippines Strategem Ventures Management Inc. Full timeTechnical SupportStrategem Ventures Management Inc. is seeking a highly skilled Technical Support Expert to join our team in Metro Manila. The successful candidate will be responsible for providing technical support and guidance to colleagues and customers.Main Responsibilities:Providing technical guidance and support to colleagues and customersResolving...
-
Senior Cyber Security Analyst
2 hours ago
Manila, National Capital Region, Philippines Internetwork Expert Full timeIntuition Machines uses AI/ML to build enterprise security products. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.As a Senior Cyber...
-
Technical Solutions Expert
6 days ago
Manila, National Capital Region, Philippines YONDU INC. Full timeTechnical Solutions ExpertThis role involves developing and testing complex software solutions, ensuring adherence to the organization's best practices and standards set by the capability leads. The Technical Solutions Expert contributes to the design of components of larger software systems.Main Duties:Design and implement scalable software...
-
Senior Consultant Expert
5 days ago
Manila, National Capital Region, Philippines Oracle Full timeDeliver top-class support and inspire customer loyalty as a Senior Consultant. Deliver ERP projects focused on Oracle PPM, use our own methodologies to transform clients' businesses.About the RoleWe are seeking a Mid-Senior level professional with strong technical skills in Oracle PPM and integrated modules/products. You will be responsible for the...
-
Senior IT Security Solutions Expert
7 days ago
Manila, National Capital Region, Philippines Eclypsium Full timeWe are seeking a highly skilled Senior IT Security Solutions Expert to join our sales team. In this role, you will be responsible for driving technical sales motions and supporting customer success in the APAC region.About the Job:Be the expert in the firmware and supply chain security space.Act as a conduit between prospects and internal teams to ensure...
-
Senior Technical Solutions Specialist
23 hours ago
Manila, National Capital Region, Philippines Itiviti AB Full timeAbout the Role:We are seeking a highly skilled Senior Technical Solutions Specialist to join our Global FIX Support team at Itiviti AB.The ideal candidate will have 2-4 years of experience in a similar technical support role, with strong critical thinking and analytical skills. Proficiency in JAVA and basic knowledge of Linux/Unix environments are...
-
Technical Operations Expert
3 days ago
Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full timeAt Nezda Technologies, Inc., we value innovation and excellence.About the RoleWe are seeking a highly skilled and experienced Technical Operations Expert to join our team. As a Technical Operations Expert, you will be responsible for ensuring the smooth operation of our technical infrastructure and systems.The ideal candidate will have extensive knowledge of...
-
Senior Technical Lead, Gaming Systems
5 days ago
Manila, National Capital Region, Philippines Melco Resorts Leisure (PHP) Corporation Full timeAbout the Job:We are seeking a highly skilled Senior Engineer, Casino Systems to join our team. The ideal candidate will have a strong background in casino systems and be able to provide expert-level support and guidance to our team.Responsibilities:Provide L2 shared services support for complex enterprise-based casino systems.Act as the company's casino...
-
Senior Software Engineer
7 days ago
Manila, National Capital Region, Philippines HawodTech Solutions Full timeHawodTech Solutions is seeking a highly experienced Sr. Software Engineer - Technical Lead to join its team. The ideal candidate will have a strong background in developing innovative solutions, estimating, scoping, and writing effective statements of work that clearly set expectations and limit risk for development tasks.This role involves analyzing,...
-
Senior Business Solutions Expert
7 days ago
Manila, National Capital Region, Philippines First Metro Securities Brokerage Corporation Full time**Job Summary**We are looking for a highly motivated and experienced Senior Business Solutions Expert to join our team at First Metro Securities Brokerage Corporation. As a senior analyst, you will play a key role in driving business growth and delivering high-quality results through expert analysis and guidance to our business units.The ideal candidate will...
-
Expert Technical Specialist
5 days ago
Manila, National Capital Region, Philippines Lingaro (Philippines), Inc. Full timeAbout UsLingaro (Philippines), Inc. is a leading technology company providing innovative solutions to businesses worldwide. With over 1500 talents across 7 global sites, we offer stable employment and a range of benefits.Job Summary:We are seeking an experienced Expert Technical Specialist to join our team, responsible for providing expert service support as...
-
Manila, National Capital Region, Philippines Upwork Full timeAbout the RoleThis is an exciting opportunity to lead within a global, dynamic environment that values innovation, diversity, and inclusion. As a Technical Support and Advisory Services Expert, you will have the chance to impact our clients' success and the growth of our client's organization significantly.Drive strategic planning, working closely with...
-
Technical Service Delivery Expert
5 days ago
Manila, National Capital Region, Philippines Trends Group Inc. Full timeAbout the RoleWe are looking for a Technical Service Delivery Expert who can provide exceptional support to our clients across various technical systems.
-
Technical Solutions Expert
5 days ago
Manila, National Capital Region, Philippines Turnitin Full timeAt Turnitin, we're revolutionizing the experience of writing to learn. Our mission is to ensure the integrity of global education and meaningfully improve learning outcomes.Job DescriptionWe're seeking a skilled Solutions Engineer to join our Revenue Operation Department. As a technical expert, strategic partner to sales teams, and strong communicator,...
-
Technical Solution Design Expert
4 days ago
Manila, National Capital Region, Philippines Questronix Corporation Full timeAbout the RoleThis is an exciting opportunity to join our team as a Technical Solution Design Expert and contribute to the growth and success of our Oracle (application/database/cloud) solution business. As a Technical Solution Design Expert, you will be responsible for designing technical solutions to address client requirements and working closely with...