Technical Support Representative

1 week ago

Quezon City, National Capital Region, Philippines beBeeCareer Full time ₱700,000 - ₱1,000,000
Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.

The company seeks skilled and customer-focused technical support representatives to provide technical assistance and troubleshooting support for various clients across industries. In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Candidates must have prior call center experience and reside within 80km of an MCI office. They should also possess strong proficiency in English, both written and spoken, and have a high-speed internet connection, appropriate work environment, and high language proficiency in English.

To be considered for this position, candidates must complete a full application on the company's careers page, including screening questions and a brief pre-employment test.

Position Responsibilities
  • Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
  • Follow company protocols and security guidelines when handling sensitive information
  • Collaborate with internal teams to improve support processes and customer experience
  • Meet performance metrics including resolution time, customer satisfaction, and attendance
Candidate Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits
  • HMO coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

  • Technical Support Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time

    OverviewNezda is currently accepting applications for Technical Support Representative (Product Support) position.QualificationsAt least Highschool GraduateMinimum of 1-year TSR experience, preferably Telco/VOIP account (Voice)Job DescriptionBasic TSR experienceSchedule: Night ShiftWork setup: Onsite/RTO (2-3x per day onsite)Location: Ortigas and Cubao...

  • Technical Support Representative

    3 weeks ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time

    OverviewNezda is currently accepting applications for Technical Support Representative (Product Support) position.QualificationsAt least Highschool GraduateMinimum of 1-year TSR experience, preferably Telco/VOIP account (Voice)Job DescriptionBasic TSR experienceSchedule: Night ShiftWork setup: Onsite/RTO (2-3x per day onsite)Location: Ortigas and Cubao...

  • Technical Support Representative L2

    3 weeks ago

    Quezon City, National Capital Region, Philippines Nezda Global Full time

    OverviewEmbark on a journey of success with Nezda as a Technical Support Representative L2 for VOIP/Telephony Account.QualificationsAt least Highschool Graduate with a minimum of 2 years of Technical Support Representative experience handling VOIP/Telephony AccountsRequired experience in VOIP technology including SIP, RTP, QoS, COS, codecs for at least 2...

  • Technical Support Representative

    3 weeks ago

    Makati City, National Capital Region, Philippines Payreto Full time

    WHAT WE OFFERCompetitive Salary PackagesProfessional Development OpportunitiesHybrid Work SetupEquipment ProvidedDay 1 HMOLife Insurance20,000 PHP Signing BonusPOSITION OVERVIEWThe core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or...

  • Technical Support Representative 1

    3 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    OverviewJoin to apply for the Technical Support Representative 1 role at Global Payments Inc.Summary of This Role: Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve...

  • Technical Support Representative

    4 days ago

    Mandaluyong City, National Capital Region, Philippines EMAPTA Full time ₱324,000 - ₱360,000 per year

    Be the voice that guides customers through their toughest tech challengesWe are looking for a Technical Support Representative who enjoys problem-solving, helping people, and making technology easier to use. If you're passionate about delivering great customer experiences and thrive in a fast-paced environment, this role is for youWhat You'll DoRespond to...

  • Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeTechEnablement Full time $60,000 - $85,000

    About this roleThis position is a blend of technical support and sales enablement, designed to drive success for our accounts and sales representatives.You will be responsible for overseeing our technology stack, including setup, integration, automation, and troubleshooting across various platforms.

  • Remote Technical Support Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeRepresentative Full time ₱6,000 - ₱7,200

    Technical Support Representative RoleThe Technical Support Representative is responsible for providing remote support to customers by reviewing and updating support tickets, troubleshooting issues, and ensuring prompt resolutions while documenting processes.This role requires strong technical support experience, excellent communication skills, and...

  • Technical Support Representative

    1 week ago

    Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,000,000 - ₱1,200,000

    Remote Technical Support JobWe are seeking a skilled and customer-focused technical support representative to provide technical assistance and troubleshooting support for clients across various industries.In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions...

  • Technical Support Representative 1

    3 weeks ago

    Quezon City, National Capital Region, Philippines Total System Services Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....