Medical Information Specialist

1 day ago


Batangas, Calabarzon, Philippines beBeeInformation Full time ₱2,814,000 - ₱3,622,500
Medical Information Specialist Role

We are seeking a skilled Medical Information Specialist to join our team. In this role, you will be responsible for providing accurate and timely medical information to customers via various channels.

  • Respond to customer inquiries regarding medical and safety information.
  • Provide labeled and unlabeled medical/safety information responses in accordance with regulatory requirements and client policies.
  • Accurately identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints.
  • Ensure tasks are completed within deadlines as documented in Standard Operating Procedures (SOPs) and Working Practices (WPs).
  • Formulate and provide accurate responses utilizing approved labeling, company standard responses, published literature, and other data.
  • Log all inquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems.
  • Perform quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems.
  • Provide after-hours coverage on a rotated basis subject to business requirements.
  • Adhere to company and country-specific privacy policies, ensuring confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations.
  • Comply with the Company's health and safety policies.


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