Live Chat Customer Service Representative

1 day ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱20,000 - ₱40,000
Job Title

We are seeking proactive and service-oriented individuals to provide full-time live chat customer support.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely, professional manner via live chat.
  • Provide accurate information about products and services.
  • Assist with order placement, returns, and shipment tracking.
  • Troubleshoot technical issues and offer step-by-step instructions for resolution.
  • Elevate complex or unresolved issues to senior support staff or supervisors.
  • Maintain a comprehensive knowledge base of company products and services.
  • Proactively identify and address customer concerns or issues to prevent escalation.
  • Build rapport and establish positive relationships with customers through effective communication and empathy.
  • Document customer interactions, inquiries, and resolutions in a CRM system.
  • Collaborate with other support team members and departments for seamless customer experiences.
  • Stay up-to-date with product updates, promotions, and industry trends.
  • Enhance customer support abilities through training sessions and self-education.
Requirements:
  • 2 years of live chat customer support experience in BPO or remote settings.
  • Proficient written and spoken English.
  • Experience with help desk software and other remote support tools.
  • Familiarity with different CRM tools.
  • At least 1 year of Team Leader/Supervisor, SME, Amazon CSR, Quality Analyst experience in BPO.
  • Owning work-from-home equipment.

 

 

Key Performance Indicators:
  • Response time.
  • Customer satisfaction.
  • First-contact resolution rate.


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