Service Representative

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerService Full time ₱600,000 - ₱900,000

We are looking for a dedicated and customer-focused individual to join our team as a Service Representative. This role is ideal for someone who enjoys working in a fast-paced environment, communicating with clients, and resolving issues in a timely manner.

Key Responsibilities:
  • Deliver exceptional customer service across multiple channels, including phone, email, and social media.
  • Respond to client inquiries, manage daily live chat conversations, and monitor the customer care inbox to ensure prompt communication.
  • Act as the primary point of contact for client concerns requiring escalation, consulting with stakeholders to ensure timely resolution.
  • Maintain accurate records of all client interactions and update relevant stakeholders on outcomes.

The successful candidate will possess excellent communication skills, both written and verbal, with the ability to work independently and as part of a team. A bachelor's degree in business, marketing, or a related field is preferred, along with experience in a similar position within a related industry.

Required Skills and Qualifications:
  • Bachelor's degree in business, marketing, or a related field.
  • Experience in a similar position within a related industry.
  • Intermediate to advanced Microsoft Excel skills and proficiency in merchandise or ERP systems.
  • Strong organizational skills and high attention to detail, particularly in data entry.
  • Proven ability to manage competing priorities in a fast-paced, deadline-driven environment.

In return for your hard work and dedication, we offer a competitive salary and opportunities for professional development and growth.

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