Technical Integration Specialist Role

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time $90,000 - $120,000
Technical Integration Expert

The Technical Integration Expert plays a pivotal role in ensuring seamless onboarding of new clients, with a focus on complex technical integrations.

Job Description:

As a key member of the implementation team, the Technical Integration Expert will oversee the technical aspects of new client implementations, managing multiple projects concurrently and troubleshooting integration issues. This involves configuring, testing, and deploying CRM integrations, APIs, and other connected systems during onboarding, ensuring accuracy and stability.

  • Integration Execution: Effectively configure, test, and deploy CRM integrations, APIs, and other connected systems to ensure smooth onboarding processes.
  • Problem-Solving: Proactively identify, diagnose, and resolve API errors, data sync issues, and configuration challenges through collaborative work with product and engineering teams.
  • Collaboration: Partner with implementation managers, CSMs, and sales engineers to align technical work with client requirements while maintaining primary focus on backend execution.
  • Process Optimization: Document and refine integration processes to enhance efficiency, reduce implementation time by 10%+, and minimize recurring issues.
  • Testing & Quality Assurance: Perform thorough end-to-end testing of integrations before launch to ensure they meet performance and functional requirements.
  • Data Mapping & Configuration: Manage and validate data flows between systems to ensure integrity and proper synchronization.
  • Documentation: Maintain clear, detailed records of integration steps, configurations, and troubleshooting actions for internal reference and scalability.

Requirements:

  • 3-5 years of experience in technical implementation, integrations, or technical account management (preferably in SaaS or software solutions).
  • Experience with CRM platforms and API integrations (REST, webhooks, etc.).
  • Strong troubleshooting and problem-solving abilities with complex systems.
  • Excellent project management skills; able to manage multiple technical projects simultaneously.
  • Strong written and verbal communication skills, including ability to explain technical concepts to non-technical audiences.
  • Highly organized with a proven ability to follow through on commitments.
  • Experience in a remote work environment with self-reported KPIs.

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