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Hospitality Services Director

1 week ago

Manila, National Capital Region, Philippines Jollibee Group Full time

Job Description:

We are seeking an exceptional Manager of Customer Experience to join our team in EDSA Evangelista, Makati.

The successful candidate will be responsible for:

  • Delivering exceptional customer experiences through effective communication and problem-solving
  • Maintaining high standards of quality and safety
  • Leading and developing a high-performing team of restaurant crew members
  • Developing and implementing operational processes to improve efficiency and productivity

The ideal candidate will have:

  • Minimum 2 years experience in a similar management role within the hospitality industry
  • Strong leadership and people management skills, with a proven track record of building and motivating high-performing teams
  • Able to communicate effectively with customers, team members, and senior management
  • Possess a passion for the hospitality industry and a commitment to providing exceptional customer service