Help Desk Specialist
2 weeks ago
Job Description:
About the Role:
- As a Help Desk Specialist at Seidotech Solutions Corp., you will be part of our dynamic Technical Engineering Center (TEC) team, providing remote technical support to our customers in a 24X7X365 environment.
- You will work on a wide variety of technical issues and collaborate with other members of the team to identify solutions to customer support requests.
Responsibilities:
- Provide first contact support for incoming requests via telephone, web portal, email, or chat, ensuring courteous, timely, and effective resolution of end-user issues.
- Follow-up on open tickets, keeping clients informed of any updates along the way.
- Record, track, and document service desk incidents within the application.
- Collaborate with the team to escalate complex issues to senior members or external resources as needed.
- Provide first-tier support for Windows Workstations, MAC OS, printers, mobile devices, Microsoft 365, Active Directory, and basic application and hardware troubleshooting.
Requirements:
- A few years of related experience, preferably working with external clients in the Managed Services or IT Services industry.
- Excellent written/verbal communication and customer service skills to maintain high-level collaboration and interaction with clients and colleagues.
- The ability to defuse potentially difficult situations with angry or unpleasant clients.
- Sound judgement and decision-making skills to independently make decisions affecting customers without always consulting a supervisor.
-
Help Desk Specialist
5 days ago
Angeles City, Central Luzon, Philippines MCI Full timeHelp Desk Specialist Job OpportunityMCI is seeking a Help Desk Specialist to join our team! As a Help Desk Specialist, you will handle blended inbound phone interactions with residential and business customers, troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate.This is an entry-level...
-
Help Desk Specialist
1 week ago
Angeles City, Central Luzon, Philippines TalentPop App Full timeTalentPop App is seeking a dedicated Support Agent Expert to join our team and deliver exceptional customer experiences.In this Help Desk Specialist role, you'll be responsible for providing top-notch support to our clients, addressing their queries and concerns in a timely manner. Your ability to communicate effectively and think critically will enable you...
-
Help Desk Engineer
3 days ago
Angeles City, Central Luzon, Philippines Boomering Inc Full timeAbout the RoleWe are looking for an experienced Help Desk Engineer to join our team. As a Help Desk Engineer, you will be responsible for providing technical support and resolving IT-related issues for our clients.Key Responsibilities:Respond to IT-related queries and provide timely solutions.Collaborate with cross-functional teams to resolve complex IT...
-
Help Desk Technician
2 weeks ago
Angeles City, Central Luzon, Philippines Pan Asia Resources Philippines Inc Full timeJob Summary:We are seeking a highly motivated Help Desk Technician to join our team at Pan Asia Resources Philippines Inc. As an IT Service Desk representative, you will be responsible for providing technical support to our customers and resolving technical issues in a timely and professional manner.Providing technical support and resolving technical...
-
IT Help Desk Technician
2 weeks ago
Angeles City, Central Luzon, Philippines Pan Asia Resources Philippines Inc Full timePan Asia Resources Philippines Inc is a leading company in the industry, and we are seeking a highly skilled and customer-focused IT Help Desk Technician to join our team. In this role, you will play a critical part in providing exceptional customer service and resolving technical issues efficiently.You will be responsible for serving as the first point of...
-
Help Desk Specialist
7 days ago
Cebu City, Central Visayas, Philippines OP360 (OfficePartners360) Full timeOP360 is committed to delivering exceptional service to our clients, and we need a talented Help Desk Specialist to help us achieve this goal. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to customers, answering questions, and resolving issues.Requirements:Diploma in a relevant field (e.g., IT, Computer...
-
Help Desk Engineer
7 days ago
Angeles City, Central Luzon, Philippines Pan Asia Resources Philippines Inc Full timeAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Pan Asia Resources Philippines Inc.This role involves serving as the primary point of contact for customers requiring technical assistance over the phone or via email.Key responsibilities include performing remote troubleshooting, determining the best solution...
-
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeJob Title: Australian Outsource Desk Inc. Business Development SpecialistOverview:The Australian Outsource Desk Inc. is a leading business solutions provider seeking a highly skilled Business Development Specialist to join our team. As a key member of our sales team, you will be responsible for identifying and building relationships with potential business...
-
IT Service Desk
2 weeks ago
Angeles City, Central Luzon, Philippines Pan Asia Resources Philippines Inc Full timeTalent Acquisition Specialist (Technical Recruiter) at Pan Asia ResourcesIT Service Desk responsibilities include:Serving as the first point of contact for customers seeking technical assistance over the phone or emailPerforming remote troubleshooting through diagnostic techniques and pertinent questionsDetermining the best solution based on the issue and...
-
Virtual Help Desk Agent
2 weeks ago
Angeles City, Central Luzon, Philippines Valeros Business Company Full timeValeros Business Company: Where Customer Success Meets InnovationWe are a rapidly growing company that is revolutionizing the way businesses interact with their customers. As a Virtual Help Desk Agent, you will play a critical role in helping us achieve our mission by providing world-class customer support to our clients.About the RoleIn this role, you will...
-
Service Desk Specialist
2 weeks ago
Angeles City, Central Luzon, Philippines MCI Full timeThe Service Desk Specialist plays a critical role in providing technical support to our clients and customers. As a key member of our IT team, you will be responsible for troubleshooting and resolving technical issues through various channels, including phone, email, and chat.Responsibilities:Handle Technical Support: Respond to technical requests,...
-
Help Desk Engineer
6 days ago
Cebu City, Central Visayas, Philippines Collabera Digital Full timeCollabera Digital is a leader in AI-driven software engineering services, working with Global 2000 clients to accelerate innovation. We are currently seeking an experienced Help Desk Engineer to join our team in Pasig.About the PositionThis full-time on-site role requires an IT Support Specialist to provide technical support and troubleshooting for desktop...
-
Help Desk Technical Support Specialist
1 week ago
Angeles City, Central Luzon, Philippines Seidotech Solutions Corp. Full timeAbout the RoleAs a Service Desk Engineer at Seidotech Solutions Corp., you will be part of our Technical Engineering Center (TEC) team, providing remote technical support to customers in a 24X7X365 environment. Your primary responsibility will be to work on various technical issues and collaborate with a dynamic, collaborative team.Key...
-
Help Desk Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Neksjob Philippines Full timeNeksjob Philippines is seeking highly motivated individuals to fill the role of Help Desk Support Specialist. As a key member of our customer service team, you will play a critical role in ensuring customer satisfaction and loyalty.About the Job:The successful candidate will be responsible for handling customer inquiries and resolving issues in a...
-
Estimator and Administrative Specialist
7 hours ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeAbout the RoleThis is an exciting opportunity for a skilled Estimator and Administrative Specialist to join Australian Outsource Desk Inc. as a key member of our construction administration team. As an Estimator and Administrative Specialist, you will be responsible for preparing detailed cost estimates for construction projects, using Bluebeam software to...
-
Senior Staircase Design Specialist
7 days ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeCompany OverviewAustralian Outsource Desk Inc. is a leading provider of architectural services, specializing in the design and construction of staircases.We are seeking an experienced Senior Staircase Design Specialist to join our team.
-
Help Desk Specialist
1 week ago
Cebu City, Central Visayas, Philippines Staff Outsourcing Solutions Full timeCompany Overview">Staff Outsourcing Solutions is a renowned company that specializes in providing top-notch customer service solutions. Our team is comprised of highly skilled professionals who share a common goal: to deliver exceptional customer experiences.">Job Description">We are currently seeking a talented Help Desk Specialist to join our esteemed...
-
Help Desk Support Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines Amazon Full timeAt Amazon, we are dedicated to providing the best possible experience for our customers. Our team of IT Support Engineers is responsible for delivering high-quality technical support services across various corporate and subsidiary employees worldwide. We have an exciting opportunity for a Help Desk Support Specialist to join our team in Cebu,...
-
Australian Taxation Specialist
4 days ago
Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full timeCompany Overview:Australian Outsource Desk Inc. is a leading provider of tax services in Australia, with a strong reputation for delivering high-quality advice and support to clients across the country.We are seeking a highly skilled Australian Taxation Specialist to join our team, someone who possesses a deep understanding of Australian tax laws, compliance...
-
Help Desk Specialist
2 days ago
Cebu City, Central Visayas, Philippines Metacom Full timeAbout This OpportunityAs a Help Desk Specialist at Metacom, you will play a vital role in delivering exceptional customer experiences. This is an exciting opportunity to join a dynamic team that values innovation, teamwork, and continuous learning.Why Work With Us?We foster a collaborative work environment where ideas are encouraged and valued.We invest in...