Support Representative

3 days ago


Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $2,000 - $5,000
Job Title: Customer Support Specialist

This role plays a vital part in ensuring customer satisfaction and our clients' continued success by delivering prompt, knowledgeable, and empathetic support.

Key Responsibilities:
  • Respond to customer inquiries via various communication channels
  • Provide accurate product information and troubleshooting steps
  • Engage in real-time support during business hours
  • Monitor and respond to support tickets in multiple CRM systems
  • Escalate complex issues to the relevant teams or individuals
  • Track and follow up on open tickets to ensure timely resolution
  • Offer technical assistance for common issues across different product lines
  • Guide customers through account setups and product usage
  • Create and maintain step-by-step troubleshooting guides
  • Manage schedules and coordinate appointments when necessary
  • Perform data entry and maintain accurate customer records
  • Assist with administrative tasks to support team efficiency
  • Identify recurring issues and suggest process improvements
  • Contribute to the development of FAQs and knowledge-base articles
  • Collaborate with team members to enhance customer support processes
Requirements:
  • Excellent communication and problem-solving skills
  • Ability to work effectively under pressure
  • Knowledge of CRM systems and software applications

The ideal candidate will possess excellent interpersonal skills, a strong work ethic, and a commitment to delivering exceptional customer service. If you're a dedicated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Benefits:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

We offer a comprehensive benefits package that includes health insurance, retirement savings plans, and paid time off. Our company values diversity and inclusion, and we welcome applicants from diverse backgrounds.



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