Customer Service Expert

21 hours ago

Batangas, Calabarzon, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱1,200,000

We are looking for a highly skilled and empathetic customer experience professional to join our support team.

This is a critical role responsible for providing users with an outstanding customer experience, ensuring every customer feels heard and valued, and representing our brand online at all times.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to help us take our customer experience to the next level.

What Can You Expect?

  • One of the fastest-growing and most innovative DTC brands in the world
  • A highly experienced founders team with multiple successful projects and over $700M+ in collective experience
  • A self-improvement-driven culture of top A-players in their respective fields
  • A great work environment where we perform and have fun while doing it
  • No micromanagement - if you need us to micromanage you, this isn't the place for you
Job Responsibilities:
  • Customer Experience: Provide users with an outstanding customer experience via live chat, phone, and email
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish
  • Stakeholder Management: Collaborate with internal stakeholders to gather information and ensure timely resolutions
  • Documentation & Reporting: Document customer interactions and resolutions in Zendesk to maintain a clear record and identify recurring issues
  • Feedback Loop: Provide clear feedback to improve processes and prevent future complaints
  • Knowledge Base & Efficiency: Leverage the knowledge base before seeking help and suggest new automations to improve efficiency
Required Skills and Qualifications:
  • Exceptional verbal and written communication in English
  • Emotional intelligence and empathy
  • Critical thinking and problem-solving mindset
  • Zendesk and telephony system proficiency
  • Strong commitment to delivering exceptional customer service
  • Ability to combine human empathy with technology and automation
  • Ability to work independently and make informed decisions
  • A proactive and positive attitude with a desire to continuously learn and improve
Your Experience:
  • 2+ years in a similar customer support role
  • Proven problem-solving skills and ability to take ownership of issues
  • Proficiency with Zendesk and modern telephony systems
  • Preference for candidates with US e-commerce market experience
  • Outstanding command of the English language, both written and spoken

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