Client Service Delivery Technician
4 days ago
TGI is seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support for a wide range of IT systems, addressing various technical concerns of our clients. You will troubleshoot and resolve hardware, software, and connectivity issues efficiently, escalating complex issues to Level 2 or Level 3 support as necessary.
Responsibilities:
* Provide remote and onsite technical support for IT systems
* Troubleshoot and resolve hardware, software, and connectivity issues
* Escalate complex issues to Level 2 or Level 3 support as necessary
* Ensure client service level agreements (SLAs) are met consistently
* Maintain accurate records of support requests and resolutions
* Contribute to creating knowledge base articles and user guides
Qualifications:
To be successful in this role, you will need:
• A graduate degree in Information Technology, ECE, Computer Science, or a related field
• Preferably 1-2 years of experience in an onsite technical support role; fresh graduates are welcome to apply
• Basic knowledge of IT systems and troubleshooting methodologies
• Familiarity with a broad range of IT hardware and software solutions
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Valid driver's license with motorcycle eligibility
Seniority Level:
This is an entry-level position.
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