IT Service Delivery Engineer

2 days ago


Iloilo City, Western Visayas, Philippines TGI Full time

Join to apply for the IT Service Delivery Engineer | Negros Occidental role at Trends Group Inc.

The Service Delivery Engineer will provide remote and onsite technical support for a wide range of IT systems and address various technical concerns of our clients. The ideal candidate will have excellent problem-solving skills and a strong commitment to delivering exceptional customer service.

Duties And ResponsibilitiesTechnical Support
  • Provide first-line support for client technical issues via phone, email, or onsite visits
  • Troubleshoot and resolve hardware, software, and connectivity issues efficiently
  • Escalate complex issues to Level 2 or Level 3 support as necessary, ensuring proper documentation and follow-up
  • Ensure client service level agreements (SLAs) are met consistently
Documentation
  • Maintain accurate and up-to-date records of support requests, resolutions, and technical procedures
  • Contribute to creating and updating knowledge base articles and user guides
Customer Service
  • Respond promptly to customer inquiries and issues, ensuring a high level of satisfaction
  • Communicate technical information clearly even with non-technical users
  • Build and maintain positive relationships with clients and team members
Qualifications
  • Must be a graduate of bachelor's degree in Information Technology, ECE, Computer Science, or a related field
  • Preferably 1-2 years of experience in an onsite technical support role; fresh graduates are welcome to apply
  • Basic knowledge of IT systems and troubleshooting methodologies
  • Familiarity with a broad range of IT hardware and software solutions
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
  • Should possess a valid driver's license with motorcycle eligibility
Working Conditions
  • Combination of remote and onsite work, depending on client needs
  • May require travel to client locations
  • Flexible working hours to address urgent technical issues when needed
Seniority Level
  • Entry level
Employment Type
  • Other
Job Function
  • Information Technology
Industries
  • IT Services and IT Consulting
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