Online Reputation Specialist
2 weeks ago
The role of Online Reputation Specialist involves maintaining and enhancing the organization's online presence through effective management of reviews, social media interactions, and forums.
Essential Qualifications- A minimum of 2 years' experience in digital reputation management, social media marketing, or community engagement.
- Excellent English writing and communication skills.
- Strong analytical and problem-solving abilities.
- Familiarity with online monitoring tools and platforms.
- Knowledge of U.S. business culture and professional communication practices.
- Monitor and respond to online reviews on various platforms.
- Track and engage with relevant conversations on social media channels.
- Compose professional responses to both positive and negative reviews.
- Escalate sensitive issues to internal leadership for guidance.
- Generate regular reports on online sentiment and trends.
- Collaborate with leadership to ensure messaging aligns with industry standards.
- Develop processes for timely responses and continuous monitoring.
This position offers a unique opportunity to work with a talented team dedicated to achieving success and growth.
If you are a skilled professional seeking a challenging role, this may be an ideal fit.
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