Customer Success Coach

6 days ago


Davao City, Davao, Philippines OfficePartners, 360 Inc. Full time

The ideal candidate for this role will have a strong background in sales and customer service, with experience in developing and delivering training programs to enhance the skills of our staff.

Job Responsibilities:
  • Create engaging and informative training materials to educate our staff on product features, sales techniques, and customer service best practices.
  • Design and deliver interactive learning activities to foster collaboration, problem-solving, and critical thinking among our staff.
  • Assess the impact of each training program on staff performance and client satisfaction to identify areas for improvement.
  • Liaise with managers to develop strategies for improving staff skills and performance.
  • Collaborate with other departments to ensure seamless integration of training programs into our overall business strategy.

Requirements:

  • At least 2 years of experience in sales or customer service roles.
  • Strong understanding of adult learning principles and instructional design methodologies.
  • Ability to communicate complex information in a clear and concise manner.
  • Strong analytical and problem-solving skills to identify areas for improvement and develop solutions.
  • Excellent leadership and coaching skills to motivate and support our staff.


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