Customer Service Representative Cebu City

1 month ago


Cebu City, Central Visayas, Philippines NEZDA Technologies Full time

We are seeking highly motivated Customer Service Representatives to join our team in Cebu City.

About the Role

As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. You will be working in a fast-paced environment, handling customer inquiries, resolving issues, and escalating complex problems to senior colleagues.

About Us

NEZDA Technologies is a leading provider of customer experience solutions, serving a wide range of industries. We believe in empowering our employees to deliver outstanding results and have a passion for innovation and continuous improvement.

What We Offer

* Competitive salary: PHP 25,000 - PHP 35,000 per month, depending on experience* Opportunities for career growth and professional development* Collaborative and dynamic work environment* Recognition and rewards for outstanding performance

Requirements

To be successful as a Customer Service Representative, you should possess:

* A college degree from a reputable institution* Excellent communication and problem-solving skills* Ability to work in a team environment* Proficiency in English language* Basic computer skills and knowledge of CRM software* Willingness to learn and adapt to new technologies

Selection Process

The selection process consists of three stages:

1. Initial Interview: This stage assesses your communication skills, problem-solving abilities, and willingness to learn.

2. Final Interview: This stage evaluates your technical skills, customer service experience, and ability to work in a team environment.

3. Job Offer Discussion: This stage provides an opportunity for us to discuss the terms of employment, including salary, benefits, and career growth opportunities.



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