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Application Engineer

2 weeks ago

Taguig, National Capital Region, Philippines American Express Full time

Company Overview:

  • American Express is a leading financial services company that provides innovative payment solutions to customers worldwide.
  • We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.

About the Role:

We are seeking an experienced Application Engineer to join our team. The successful candidate will be responsible for providing technical support for the runtime operation of our applications, ensuring high availability and performance.

Key Responsibilities:

  • Provide hands-on support for the runtime operation of our applications.
  • Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
  • Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Experience with troubleshooting techniques for root cause analysis of issues.
  • Knowledge of monitoring tools and ITIL framework.
  • Excellent problem-solving and communication skills.