Medical Customer Service Representative

1 week ago


Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time
Customer Service Role

We are seeking a dedicated and experienced Medical Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to patients and healthcare providers.

Key Responsibilities:
  • Answer patient inquiries, resolve scheduling conflicts, and reschedule appointments in a timely and efficient manner.
  • Provide patients with clear and concise appointment prep instructions and necessary documents.
  • Verify insurance, pre-authorizations, and patient eligibility to ensure smooth care delivery.
  • Collaborate with radiology technologists and healthcare providers to guarantee effective care delivery.
  • Maintain patient confidentiality at all times, adhering to HIPAA and company policies.
  • Manage high-volume calls with professionalism and empathy, providing top-notch customer service.
Essential Requirements:
  • Minimum 1 year of experience in a healthcare scheduling account.
  • Familiarity with Exa RIS (Konica) or other Radiology Information Systems (RIS) is a significant advantage.
  • Strong organizational skills and attention to detail are essential for success in this role.
  • Excellent verbal and written communication skills are required to interact effectively with patients, colleagues, and healthcare providers.
  • Ability to multitask in a fast-paced environment is crucial for meeting the demands of this position.
  • Proficiency in scheduling software and Microsoft Office Suite is necessary for completing tasks efficiently.
  • Knowledge of medical terminology and radiology procedures is an asset for this role.
  • High school diploma or equivalent is required; Associate's degree in healthcare administration is a plus.


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