Optimization Specialist

1 day ago

Manila, National Capital Region, Philippines beBeeSolutions Full time ₱900,000 - ₱1,200,000

Job Title: Solutions Optimization Specialist

About the Role:

The Solutions Optimization Specialist plays a vital role in maintaining and enhancing operational efficiency within our organization. This position involves troubleshooting technical issues, analyzing system data, and collaborating with internal teams to optimize processes and improve performance.

Key Responsibilities:
  • System Troubleshooting and Maintenance: Diagnose and resolve technical issues within workforce optimization tools, such as scheduling systems, call recording platforms, and performance management solutions
  • Data Analysis and Reporting: Use analytics platforms to monitor system performance, evaluate trends, and generate reports that provide actionable insights for process improvements
  • Technical Escalation Support: Handle internal escalation calls from operations teams, identifying root causes and delivering swift, effective solutions to technical challenges
  • Process Optimization: Analyze trends in technical escalations and operational workflows to identify opportunities for process improvements and recommend strategic changes
  • Cross-Functional Collaboration: Work closely with IT, operations, and vendor teams to implement solutions, perform system upgrades, and share best practices
  • Training and Documentation: Develop and maintain user guides, training materials, and knowledge base content to empower stakeholders with self-service capabilities
  • Findings Presentation: Present technical insights and recommendations to management, translating complex data into meaningful business insights
Requirements:
  • At Least 5 Years of Professional Experience: With a minimum of 3 years working in workforce optimization or telecom system analysis related roles
  • Technical Skills: Strong troubleshooting and problem-solving skills
  • Analytical Expertise: Proficiency in analyzing system data and trends
  • Communication: Excellent communication and presentation abilities
Benefits:
  • Competitive Salary: Based on market standards
  • Annual Merit Increase: Based on individual performance
  • Night Shift Differential Pay: 15% pay increase for night shifts
  • Paid Leave: With cash conversion option
  • Health Insurance: HMO with free dependents coverage
  • Retirement Plan: Comprehensive retirement plan
  • Life Insurance: Coverage for employees and their dependents
  • Employee Assistance Program: For mental and social well-being
Other Information:

Five9 is an equal opportunity employer committed to building a diverse and inclusive team. We celebrate differences and foster an environment where everyone can thrive.

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