Protective Compliance Specialist

3 days ago

Paranaque City, Calabarzon, Philippines beBeeCompliance Full time $60,000 - $80,000
Regulatory Oversight Professional

Sinch is a leading provider of customer communications solutions.

About the Role
  • Monitor and approve live message content for customers, looking for possible fraud, spam, and phishing content.
  • Detect and report fraudulent activity and take appropriate actions to block accounts.
  • Stay up-to-date on new compliance updates and share new information and best practices with teams across the business.
  • Identify opportunities to educate customers about content guidelines and texting responsibly.
Requirements
  • English as primary language, secondary languages a plus.
  • At least 1 year of experience providing live chat customer support for a software/SaaS platform (or equivalent).
  • Experience in a similar role desired, particularly one requiring high detail orientation.
  • Critical thinking, communication, and creative problem-solving skills.
  • Ability to learn new software platforms quickly.
  • Proven experience working autonomously.
  • Self-starter, positive, and can-do attitude.
  • Highly organized with ability to prioritize conflicting priorities.
  • Familiarity with live chat, customer ticketing platforms, and CRM platforms.

We value Dream Big, Win Together, Keep it Simple, and Make it Happen. Our workplace fosters an inclusive environment where everyone can thrive and grow.

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