Senior Quality Assurance Specialist

1 week ago


Taguig, National Capital Region, Philippines Tasq Staffing Solutions Full time

About the Role

">

We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Tasq Staffing Solutions. In this role, you will be responsible for executing transactional monitoring in line with agreed service quality plans, providing coaching and feedback to agents, and performing root cause analyses to identify areas for improvement.

Responsibilities

  • Execute transactional monitoring to ensure adherence to service quality standards.
  • Provide coaching and feedback to agents to improve performance and knowledge.
  • Perform root cause analyses to identify areas for improvement and develop strategies for mitigation.
  • Collaborate with cross-functional teams to identify training needs and implement effective solutions.
  • Participate in calibration sessions to ensure consistency in evaluation and audit processes.
  • Process transactions and take calls to maintain hands-on domain expertise.
  • Perform process audits to ensure compliance with SOPs and share findings with the team.

Requirements

  • Bachelor's degree or equivalent in a related field.
  • Minimum 2-3 years of experience in the BPO industry.
  • Knowledge of the 7 basic tools for quality is an advantage.
  • Excellent analytical and problem-solving skills.
  • Ability to work collaboratively in remote environments.
  • Amenable to working full-time onsite in BGC Taguig.

What We Offer

  • A competitive salary range of PHP 120,000 - 180,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment with a collaborative team.


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech is seeking a highly skilled Senior Quality Assurance Specialist to join our team. In this role, you will play a crucial part in ensuring the quality of our software products.About the RoleWe are looking for an experienced Test Analyst with a strong background in requirements planning, test planning, and test case design. As a Senior Quality...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Summary:We are seeking an experienced Senior Quality Assurance Specialist to join our team at Gratitude Philippines. In this role, you will be responsible for implementing and delivering exceptional quality frameworks that support consistent delivery of client metrics.About the Role:As a Senior Quality Assurance Specialist, you will work closely with...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is currently seeking a skilled Senior Quality Assurance Specialist to join our team in BGC, Taguig.Job Description:We are looking for a detail-oriented and analytical individual who can execute transaction and call monitoring according to our service quality plan. As a Senior Quality Assurance Specialist, you will provide coaching and...


  • Taguig, National Capital Region, Philippines Ayuda Business Management solution Inc Full time

    We are seeking a skilled Bilingual Polish Speaker to join our team at Ayuda Business Management Solution Inc. as a Senior Translator and Quality Assurance Specialist. In this role, you will be responsible for translating various documents from English to Polish and vice versa, as well as providing interpretation services during conferences and meetings.You...


  • Taguig, National Capital Region, Philippines DDT Konstract Inc. Full time

    About DDT Konstract Inc.We are a dynamic construction company seeking a skilled Senior MEPFS Quality Assurance Specialist to join our team. Our mission is to deliver high-quality projects on time and within budget.Job SummaryThe Senior MEPFS Quality Assurance Specialist will be responsible for ensuring that all technical requirements and documents meet...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    At Nityo Infotech, we are seeking a skilled Senior Quality Assurance Specialist to join our team.About the RoleThis is a challenging opportunity for a dedicated professional with excellent analytical and problem-solving skills. As a Senior Quality Assurance Specialist, you will be responsible for ensuring the quality of application interfaces in Core...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job DescriptionGratitude Philippines is seeking a highly skilled Senior Quality Assurance Specialist to join our team. This role will be responsible for ensuring the highest standards of quality in our clinical services.About the RoleWe are looking for a dedicated professional with strong clinical expertise and a passion for quality assurance. As a Senior...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job Description:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Nityo Infotech. As a key member of our quality assurance team, you will be responsible for ensuring the highest quality of our software products.Responsibilities:Design and execute comprehensive test plans to identify defects and ensure product...


  • Taguig, National Capital Region, Philippines DDT Konstract Inc. Full time

    We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at DDT Konstract, Inc.The ideal candidate will have a strong background in quality assurance and control, with a focus on ensuring the highest standards of quality in all aspects of our projects.Key Responsibilities:Quality Management: Develop and implement quality...


  • Taguig, National Capital Region, Philippines Cobden & Carter International Full time

    We are seeking an experienced Senior Quality Assurance Specialist to join our team at Cobden & Carter International.Job SummaryThe successful candidate will be responsible for assisting the Development teams with building, customizing, deploying, and managing environment/test automation frameworks. Additionally, they will perform both functional and...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    We are seeking a highly skilled and experienced Senior Quality Assurance Specialist to join our team at Nityo Infotech in BGC, Taguig City. In this role, you will be responsible for leading the testing efforts and ensuring the quality of our software products.Key ResponsibilitiesDevelop and implement test plans and strategies to ensure high-quality software...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Nityo Infotech, a leading provider of innovative technology solutions, is currently seeking an experienced Senior Quality Assurance Specialist to join our team.Based in Taguig, this role offers a competitive salary package up to PHP 60,000 per month, reflecting the company's commitment to attracting and retaining top talent.As a key member of our QA team,...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Job Title: Senior Quality Assurance ProfessionalWe are seeking an experienced QA Specialist to join our team at TASQ Staffing Solutions. In this role, you will be responsible for ensuring the quality of our products and services.About UsTASQ Staffing Solutions is a leading provider of staffing solutions in [location]. We are committed to delivering...


  • Taguig, National Capital Region, Philippines Gratitude Philippines Full time

    Job Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Gratitude Philippines. This role is responsible for providing coaching and mentoring to agents to improve their performance and ensuring that appropriate knowledge tools, techniques, and standards are being utilized to meet customer requirements and needs.Key...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Company Overview">TASQ Staffing Solutions is a leading staffing solutions company providing top talent to various industries.Job Summary">We are currently seeking an experienced Senior Quality Assurance Specialist to join our team. This role involves executing transaction and call monitoring, coaching and feedback to agents, performing RCAs and reporting...


  • Taguig, National Capital Region, Philippines Tasq Staffing Solutions Full time

    About the Role:Tasq Staffing Solutions is seeking a Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring high-quality service delivery in line with our service quality plan. This includes executing transaction monitoring, providing coaching and feedback to agents, and performing root cause...


  • Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Job Title: Quality Assurance SpecialistJob Description:We are seeking a Quality Assurance Specialist to join our team at Hunter's Hub Inc. The ideal candidate will have a Bachelor's degree in Computer Science or Information Technology and experience in software testing.Key Responsibilities:Requirements:Experience in software testing and quality...


  • Taguig, National Capital Region, Philippines DDT Konstract Inc. Full time

    Quality Assurance and Control SpecialistWe are seeking a highly skilled Quality Assurance and Control Specialist to join our team at DDT Konstract Inc. The ideal candidate will have a strong background in quality assurance and control, with experience in reviewing technical requirements and documents.Key Responsibilities:Review and evaluate technical...


  • Taguig, National Capital Region, Philippines Wills International Sales Corporation Full time

    Quality Assurance SpecialistAt Wills International Sales Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team. The successful candidate will be responsible for inspecting incoming raw material shipments and monitoring products handling during unloading and storage. Additionally, they will inspect conformance of products...


  • Taguig, National Capital Region, Philippines Hunter's Hub Inc. Full time

    About the RoleWe are seeking a skilled Senior Quality Assurance Specialist to join our team at Hunter's Hub Inc. The ideal candidate will have a Bachelor's degree in Computer Science or Information Technology and experience in software testing, specifically web and mobile applications.This role involves creating comprehensive test plans, executing them, and...