Senior IT Field Support Specialist
19 hours ago
Job Description
We are seeking a highly skilled and experienced Dispatch Engineer to join our team at Strategic Networks Inc. in Makati City, Philippines.
About the Role
This is a unique opportunity to work with a leading organization in the field of IT support, providing exceptional service to our clients and customers. As a Dispatch Engineer, you will be responsible for responding to tickets within our Hemmersbach Ticketing Tool, ensuring prompt and effective resolution of technical issues.
Key Responsibilities
- Providing on-site support services for various devices, including PCs, laptops, printers, PDUs, projectors, phones, iPads, tablets, peripherals, servers, network equipment, routers, and switches.
- Collaborating with internal teams to ensure seamless delivery of services and meeting customer expectations.
- Maintaining accurate records of ticket resolutions and adhering to specified standards of quality and productivity.
Requirements
To succeed in this role, you will need:
- Excellent customer-facing skills and a professional demeanor.
- A proactive approach to problem-solving and ability to work independently.
- Strong organizational skills, prioritizing tasks effectively to meet deadlines.
- Experience working with call logging systems, Windows 7/10, Office applications, and mobile devices (Blackberry and iPhones).
- Familiarity with hardware platforms, SCCM, and CompTIA certifications (A+, Network+).
What We Offer
In return for your expertise and dedication, we offer:
- A competitive salary of PHP 80,000 - 120,000 per month, based on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to enhance your skills and knowledge.
Why Join Us?
At Strategic Networks Inc., we value our employees' contributions and offer a supportive work environment that fosters growth and success. If you are a motivated and talented individual looking for a new challenge, please submit your application.
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