Senior IT Field Support Specialist

19 hours ago


Makati City, National Capital Region, Philippines Strategic Networks Inc. Full time

Job Description

We are seeking a highly skilled and experienced Dispatch Engineer to join our team at Strategic Networks Inc. in Makati City, Philippines.

About the Role

This is a unique opportunity to work with a leading organization in the field of IT support, providing exceptional service to our clients and customers. As a Dispatch Engineer, you will be responsible for responding to tickets within our Hemmersbach Ticketing Tool, ensuring prompt and effective resolution of technical issues.

Key Responsibilities

  • Providing on-site support services for various devices, including PCs, laptops, printers, PDUs, projectors, phones, iPads, tablets, peripherals, servers, network equipment, routers, and switches.
  • Collaborating with internal teams to ensure seamless delivery of services and meeting customer expectations.
  • Maintaining accurate records of ticket resolutions and adhering to specified standards of quality and productivity.

Requirements

To succeed in this role, you will need:

  • Excellent customer-facing skills and a professional demeanor.
  • A proactive approach to problem-solving and ability to work independently.
  • Strong organizational skills, prioritizing tasks effectively to meet deadlines.
  • Experience working with call logging systems, Windows 7/10, Office applications, and mobile devices (Blackberry and iPhones).
  • Familiarity with hardware platforms, SCCM, and CompTIA certifications (A+, Network+).

What We Offer

In return for your expertise and dedication, we offer:

  • A competitive salary of PHP 80,000 - 120,000 per month, based on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.

Why Join Us?

At Strategic Networks Inc., we value our employees' contributions and offer a supportive work environment that fosters growth and success. If you are a motivated and talented individual looking for a new challenge, please submit your application.



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