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B2B Support Expert

1 week ago

Makati City, National Capital Region, Philippines Genfinity Full time
The Role

You will be the voice of Genfinity, interacting with customers across multiple channels to deliver exceptional experiences and develop lasting relationships. As a Support Specialist, you'll leverage your expertise in our products and services to uncover customer needs and recommend personalized solutions.

Your primary responsibilities will include monitoring Salesforce Service Cloud to address internal and external inquiries, working closely with other teams to research issues, and suggesting product enhancements. You'll also collaborate with the Customer Success team to investigate participation rates, ensure accurate orders, and provide proactive support to customers.