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Senior Associate Customer Experience Representative

1 week ago

Manila, National Capital Region, Philippines NTT DATA North America Full time
Job Summary

We are seeking a senior associate to join our team in Manila, National Capital Region, Philippines.

This role involves taking escalated calls from providers/callers, developing tactical and operational plans to achieve key milestones in projects, and coaching and mentoring less experienced team members.

The successful candidate will also be responsible for preparing SOPs for new processes, ensuring accurate and timely processing of transactions, and identifying and resolving issues around nonstandard pending transactions.

  • Taking escalated calls from providers/callers.
  • Developing tactical and operational plans.
  • Coaching and mentoring team members.
  • Preparing SOPs for new processes.
  • Ensuring accurate transaction processing.