Senior Customer Experience Associate

4 days ago


Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time
About Us

HCL Technologies Philippines Inc is a leading technology company that provides innovative solutions to its clients.

Job Description

We are seeking a Senior Customer Experience Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service and resolving end-customer issues in a timely manner.

Main Responsibilities:
  • Meet attendance or login hours, unscheduled leave targets, and SLA requirements as defined by the process.
  • Engage in self-development activities and training programs to improve skill levels.
  • Meet quality standards, innovation, and process improvement goals.
  • Collaborate effectively with team members to achieve common goals.
  • Consistently meet or exceed CSAT parameters as defined for the process.
Benefits
  • HMO coverage with three dependents.
  • Onsite training with the option to transition to a hybrid schedule post-training.
  • Company-provided laptop.
  • Opportunity to start ASAP.


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