Remote Agent

2 days ago

Taguig, National Capital Region, Philippines beBeeAgent Full time $25,000 - $35,000
Job Title: Remote Agent\

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work remotely in response to disaster relief efforts. This is a temporary position contingent on hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn our account management systems while helping improve the customers experience during a difficult time.

Candidates accepted for this role will be contacted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, you must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:
  • Assist customers with service inquiries
  • Learn the common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Candidate Qualifications:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • An aptitude for conflict resolution, problem solving, and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers
Benefits:
  • HMO plus dependent and Dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
Reasonable Accommodation:

Consistent with the Americans with Disabilities Act, it is our policy to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality:

At MCI, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. We maintain a work environment free from discrimination, where employees are treated with dignity and respect.

  • Start Today Remote Insurance Agent – No Experience Needed

    1 week ago

    Taguig, National Capital Region, Philippines Financial Advisor Full time $40,000 - $60,000 per year

    Job Title: Entry-Level Remote Insurance AgentJob Overview: We are looking for enthusiastic individuals to join our team as Entry-Level Remote Insurance Agents. This flexible, part-time opportunity allows you to work from home, helping clients find the insurance coverage they need. No prior experience is required—comprehensive training and support will be...

  • Crisis Response Agent

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Disaster Response RepresentativeMCI delivers tailored solutions to meet diverse client needs. We seek agents for disaster relief efforts, a temporary remote position contingent on hurricane disaster response requirements.Candidates accepted will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with...

  • Disaster Relief Customer Service Agent

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱2,000,000

    Job OpportunityWe are seeking talented individuals to join our team as agents working in disaster relief efforts. This is a temporary, remote position that requires excellent customer service skills and ability to learn new account management systems.This role involves providing support to customers during challenging times, utilizing the latest techniques...

  • Remote Contingent Contact Center Agent

    2 days ago

    Taguig, National Capital Region, Philippines MCI Full time

    OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. The ideal candidate will apply the...

  • Disaster Relief Agent

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱5,000 - ₱8,000

    Job Title: Disaster Relief AgentWe are seeking motivated individuals to work in a temporary, remote position responding to disaster relief needs.Candidates selected for this role will be contacted via email and text message as needed. Work hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.To be considered, you must...

  • Remote Customer Support Specialist

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱325,000 - ₱475,000

    We're seeking a talented Customer Support Agent to join our team.Job Description:We're looking for individuals who love helping others and want to grow their careers in a fully remote environment. As a Customer Support Agent, you'll be the face of our company, providing top-notch support to our customers via chat, email, or phone.Respond to customer...

  • Shared User Management Agent

    1 week ago

    Taguig, National Capital Region, Philippines transcosmos inc. Full time

    OverviewShared User Management Agent (Remote/WFH)As an End-User Helpdesk Agent, you will be primarily responsible for providing frontline user management and customer support. The End-User Helpdesk Agent efficiently provides support to customers, is a flexible problem-solver, and is confident at providing solutions. You investigate if you do not have enough...

  • Disaster Relief Customer Experience Agent

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomer Full time $40,000 - $80,000

    Job Title: Disaster Relief Customer Experience AgentOverview: We are seeking a highly motivated and customer-focused individual to work in our disaster relief call center as a Customer Experience Agent. In this role, you will provide exceptional service to customers affected by natural disasters, helping them with their inquiries and resolving issues...

  • Part-Time Insurance Agent

    1 week ago

    Taguig, National Capital Region, Philippines Michael Oliver De Asis Insurance Services Inc. Full time ₱360,000 - ₱1,200,000 per year

    Job Overview:Are you looking for a rewarding side hustle with high-income potential and flexible time commitment? Join our growing team as a Part-Time Insurance Agent and start building a meaningful career in financial services—all from the comfort of your home.Whether you're currently employed or exploring new income streams, this role offers an...

  • Remote Customer Service Agent

    2 days ago

    Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱600,000 - ₱1,000,000

    Job SummaryWe are seeking a talented individual to join our team as a Remote Call Center Representative. As a key member of our customer service department, you will play a vital role in delivering exceptional service to our clients.This is a dynamic opportunity for someone who thrives in a fast-paced environment and is passionate about providing top-notch...