Aftersales Operations Director

5 days ago


Cebu City, Central Visayas, Philippines Viventis Search Asia Full time

Viventis Search Asia is seeking a highly skilled Aftersales Operations Director to lead our crane sales and service team.

The ideal candidate will have extensive experience in sales and aftersales management within the crane or heavy equipment industry. A strong technical background in cranes, lifting equipment, and related services is essential. Excellent communication, negotiation, and relationship-building skills are also required.

Key Responsibilities:

  • Develop and execute sales strategies to drive revenue growth in crane sales and related services.
  • Identify and target new customers while maintaining relationships with existing clients.
  • Prepare and present sales proposals, quotations, and contracts for cranes and service agreements.
  • Negotiate terms and pricing with customers to maximize profitability while ensuring competitiveness.
  • Collaborate with marketing teams to promote crane products and services.
  • Oversee aftersales service operations, ensuring prompt and high-quality maintenance, repairs, and technical support.
  • Develop and implement service plans, including preventive maintenance and emergency support.
  • Manage service teams, including technicians and engineers, to ensure efficient and effective operations.
  • Monitor service performance and customer satisfaction, addressing any issues or concerns promptly.
  • Ensure the availability and timely delivery of spare parts to support service operations.
  • Manage warranty claims and coordinate with manufacturers and suppliers to resolve issues.
  • Drive spare parts sales and upselling of maintenance contracts to increase revenue.
  • Recruit, train, and manage sales and service staff, ensuring a high level of competency and motivation.
  • Set performance targets for the sales and service teams and track progress against KPIs.
  • Provide ongoing coaching and support to improve individual and team performance.

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