Senior Cloud Support Engineer

7 days ago

Sorsogon, Bicol, Philippines beBeeCloud Full time $80,000 - $120,000

Technical Support Role

We are seeking a skilled and dedicated individual to join our team as a Technical Support Specialist. This role involves providing world-class technical support to high-profile enterprise clients and ensuring the successful deployment and operation of cloud-based solutions.

The ideal candidate will possess strong troubleshooting skills in web environments, complete fluency in English, and excellent communication, documentation, and organizational skills.

This is a unique opportunity for someone who wants to make a real impact in the tech industry while working with a talented team of experts.

Responsibilities:

  • Provide expert-level support for cloud-based platforms, primarily hosted on AWS / Azure
  • Manage and support large-scale deployments of services across enterprise environments
  • Collaborate with consulting teams to ensure seamless handovers from implementation to support
  • Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs
  • Review and validate HTML/XML templates based on client needs
  • Meet with clients to resolve technical issues and propose interim solutions when needed
  • Support and optimize internal IT systems and AWS environments
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  • Conduct regression and functionality testing on new software builds
  • Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch)
  • Contribute to internal documentation and technical knowledge base
  • Recommend and implement infrastructure improvements using AWS best practices
  • Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines

Requirements:

  • Previous experience in technical or software support, ideally in a SaaS or cloud-based environment
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Complete fluency in English
  • High sense of ownership and urgency in managing client issues
  • Excellent communication, documentation, and organizational skills
  • Familiarity with software QA, testing methodologies, and version control tool

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