Service Delivery Excellence Manager

1 day ago

Manila, National Capital Region, Philippines beBeeManagement Full time ₱8 - ₱10
Job Overview

The Strategy and Service Management team plays a pivotal role in improving health globally. As the Service Management Lead, you will be responsible for fostering strong relationships with stakeholders and guiding them on service management best practices.

  • Maintain open, collaborative communication with stakeholders
  • Promote service excellence through consistent delivery and expert support

You will lead performance strategy and ensure alignment with business goals. This includes defining key metrics, maintaining an accurate service catalogue, and driving continuous improvement.

  • Work with engagement leads and site operations to define performance expectations
  • Keep the service catalogue current and reflective of actual capabilities
  • Lead initiatives that improve transparency, compliance, and service quality

You will identify and address performance gaps and risks, ensuring timely resolution and long-term improvement.

  • Collaborate with teams to analyze trends and root causes
  • Develop and implement mitigation plans that support sustainable performance
Key Responsibilities:

Foster collaboration among cross-functional teams to drive results

  • Develop and execute strategies to enhance service delivery and quality
  • Ensure effective communication and stakeholder engagement
  • Drive continuous improvement through data analysis and problem-solving skills

Build and maintain relationships with stakeholders to advance business goals

  • Identify and develop opportunities for growth and development
  • Support and enable teams to deliver high-quality results
Requirements:

13+ years of experience in Medical Devices, Healthcare or Manufacturing industries

  • Strong analytical and problem-solving skills with ability to translate data into actionable insights
  • Proven experience in service design, business analysis, and continuous improvement (Lean/Six Sigma)
  • Experience with service management / BPM tools and technologies
Benefits:

Opportunity to work with life-changing technology

  • A comprehensive benefits program
  • Growth opportunities on a global scale
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement
  • Work in a dynamic and innovative industry-leading organization

Travel Required: 5-15%

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