Service Experience Associate

5 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,100,000
Job Opportunity

Become a valuable asset to our organization as a Service Representative and make a significant impact on customer satisfaction.

As a Service Representative, you will be pivotal in ensuring a smooth service appointment experience and providing exceptional customer support.

Key Responsibilities:
  • Manage inbound and outbound calls, emails, and chats to arrange service appointments and follow-ups.
  • Initiate proactive outreach for service reminders, recalls, and recovering missed appointments.
  • Deliver precise information regarding vehicle maintenance, warranties, pricing estimates, and recall notifications.
  • Perform post-service follow-ups to guarantee customer satisfaction and loyalty.
  • Record interactions in CRM and scheduling systems, ensuring that all records are thorough and current.
  • Work closely with service advisors and fellow teams to facilitate efficient service operations.
  • Achieve objectives for call volumes, appointment conversions, and customer satisfaction ratings.
Requirements:
  • 1–2 years of experience in BDC, call center, customer service, or automotive service roles.
  • Automotive industry experience is beneficial.
  • Fluent in English (verbal and written).
What We Offer:
  • Professional growth opportunities in automotive services and business development operations.

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