Digital Business Growth Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeSupport Full time ₱30,000 - ₱60,000
Job Title:

Digital Sales Professional

Job Description

This role is centered around delivering exceptional customer experiences and driving sales growth. As a Digital Sales & Support Representative, you will work remotely in a fast-paced environment providing top-tier service and sales support that enhances every step of the buyer's journey.

Key Responsibilities
  • Customer Assistance: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
Requirements

To succeed in this role, you should possess excellent written and verbal communication skills, as well as experience working with tools like Shopify, Zendesk, Gorgias, or other CRM platforms.

Benefits
  • A supportive and collaborative team culture
  • Room for career growth
  • Performance-based raises and commission opportunities
  • Paid time off to relax and recharge
  • HMO health coverage for peace of mind
  • Recognition bonuses to celebrate your wins
  • 100% permanent work-from-home setup

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