Remote Bilingual Customer Service Representative

1 day ago

Davao City, Davao, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

Job Title: Remote Bilingual Customer Service Representative

We are seeking a highly motivated and dedicated professional to provide exceptional customer service across multiple communication channels.

In this role, you will support a diverse client base by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience in both Spanish and English.

The ideal candidate is empathetic, responsive, and thrives in a fast-paced environment. They are passionate about delivering high-quality solutions and willing to learn and adapt to new challenges.

Key Responsibilities:

  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.
  • Support additional duties as needed to meet business objectives.

Required Skills and Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.

Benefits:

This role offers a dynamic and supportive work environment, opportunities for growth and development, and competitive compensation packages.

Others:

Applicants must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

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