Service Excellence Professional

2 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱57,600 - ₱86,400

Job Title: Customer Service Analyst

Key Responsibilities:
  • Monitor and analyze customer service activities, including call center metrics, customer feedback, and service trends.
  • Track and report on key performance indicators such as first contact resolution, response time, and customer satisfaction.
  • Identify root causes of service challenges and recommend process improvements to enhance the overall customer experience.
  • Collaborate with customer service, operations, and product teams to implement enhancements and optimize customer interactions.
  • Design and maintain dashboards, reports, and presentations for management review and decision-making purposes.
  • Provide actionable insights to support training programs and knowledge base development.
  • Ensure data accuracy and compliance with industry standards and regulatory requirements.
Requirements:
  • Eligibility to work in a specific country or region.
  • Fluency in written and verbal communication in English language.
  • Minimum 2 years of experience in customer service analysis, business analytics, or related roles.
  • Proficiency in Microsoft Office (Excel, Outlook, Word), Salesforce, and Business Intelligence Tools (Power BI preferred).
  • Strong documentation, research, and issue-resolution skills.
  • Able to prioritize and manage multiple tasks independently while maintaining high levels of accuracy and attention to detail.
  • Professional discretion when handling sensitive information.

  • Service Excellence Professional

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱800,000 - ₱1,200,000

    Job DescriptionThe role of a Customer Service Representative at IFF involves overseeing the end-to-end Order To Cash process in Business-to-Business support. This includes sales order management, customer complaint coordination, operational problem solving, and proactive communication with customers.Key ResponsibilitiesManage customer orders including...

  • Technical Support and Service Excellence Professional

    2 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job DescriptionAs a Technical Support Specialist, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the client's products and services.In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally.Key...

  • Service Excellence Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱500,000 - ₱800,000

    Job Title: Service Excellence SpecialistService Excellence Specialist Job Description:We are seeking a skilled and customer-focused individual to join our team as a Service Excellence Specialist. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    5 days ago

    Manila, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱104,000 - ₱130,878 per year

     Now Hiring: Customer Service Representative Are you a great communicator with a passion for helping others? Ready to start or grow your career in a dynamic, fast-paced environment? This could be your next big opportunityWe're on the lookout for Customer Service Representatives who will: Handle customer inquiries via phone, email, or chat Provide...

  • Customer Service Excellence Specialist

    2 days ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱350,000 - ₱470,000

    Customer Service Excellence Specialist">We are seeking a skilled and dedicated professional to provide exceptional customer service and support. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a passion for delivering results-oriented solutions.">">Resolve customer inquiries and complaints through various...

  • Excellent Customer Service Opportunities

    3 days ago

    Manila, National Capital Region, Philippines beBeeCareer Full time ₱30,000 - ₱60,000

    Customer Service Representative OpportunityAs a key member of our team, you will be the primary point of contact for customers, handling inquiries and providing excellent service to ensure a positive experience.Key Responsibilities:Manage high call volumes in a fast-paced setting with poise and professionalism.Deliver exceptional customer service with a...

  • Service Excellence Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱500,000 - ₱1,000,000

    Job OverviewThe roles take on client concerns without compromising bank policies and procedures. The positions require knowledge and expertise in managing branch operations, product sales, customer channels, and/or cash-handling transactions.Key ResponsibilitiesPromote excellent customer experience in various activities, including face-to-face, phone calls,...

  • Chief Service Excellence Officer

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeGrowth Full time $90,000 - $120,000

    Job OverviewA global leader in software solutions seeks a Service Delivery Manager to ensure seamless service delivery to clients.Key ResponsibilitiesIntroduce new services and technologies to drive business growth and improve operational efficiency.Liaise with cross-functional teams to ensure alignment and effective service delivery.Develop strategies to...

  • Ambassador of Excellent Service

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱4,000,000 - ₱8,000,000

    Customer Experience AmbassadorThe Customer Experience Ambassador is a vital role within our organization, responsible for overseeing daily operations and implementing strategies to enhance customer satisfaction.Key Responsibilities:Provide exceptional service to walk-in subscribers, addressing their concerns and queries promptly.Engage with customers to sell...

  • Service Excellence Leader

    1 week ago

    Manila, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,500,000

    Job OverviewThe Service Delivery Manager plays a critical role in leading the delivery of Fixed and Mobile services for Enterprise & Business customers.This leadership position is responsible for driving operational excellence, enhancing customer satisfaction, and ensuring seamless coordination across service delivery functions, including customer...