Warranty Claim Specialist
1 day ago
The Warranty Claim Specialist will be responsible for handling warranty claims and ensuring that all repair costs are within company policy. The role requires excellent communication and interpersonal skills, with an empathetic communication style.
- Handle warranty claims and provide reports of information via phone, email, and online live chat.
- Communicate with owners about breakdown or accident-related matters to ensure they are suitably informed of the repair process and that their issues are managed with a customer service focus and in accordance with company policies and procedures.
- Liaise with suppliers and staff to ensure vehicle repairs are undertaken efficiently and within quoted costs and technical guidelines.
- Provide assistance to the department for escalation of conflict resolution.
- Coordinate vehicle registration activity.
- Assist with prioritization of client repairs tracking and follow-up.
- Assist clients and other departments with any vehicle-related questions.
- Find repair solutions balancing considerations for owner experience and business expense.
- Negotiate best possible outcomes for client satisfaction and resolve conflicts, escalating as required.
- Assist with tracking to ensure owners are kept informed of solutions and repair progress.
- Provide technical and logistical solutions to branches to ensure vehicle downtime is minimized.
- Ensure correct technical information is recorded in the company database.
- Ensure all repair costs, cost tracking, and authorization levels are within company policy.
- Mechanical trade qualification or similar.
- Diploma or certificate-level qualification in business or tourism.
- At least 1 to 2 years of guest services or customer service experience.
- Intermediate computer skills.
- Experience in handling customer expectations and conflict.
- Supplier management experience.
- Strong negotiation and conflict resolution skills.
- Excellent communication and interpersonal skills, with an empathetic communication style.
- Good time management and the ability to prioritize tasks and remain calm under pressure.
This role offers the opportunity to work with a variety of stakeholders, including owners, suppliers, and internal teams. The successful candidate will have strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
A competitive compensation package and opportunities for professional growth and development make this a rewarding career choice.
Please note that this is a full-time position requiring a regular working schedule.
-
Auto Glass Warranty Claims Manager
1 day ago
Iloilo City, Western Visayas, Philippines beBeeClaims Full time $50,000 - $75,000Job Title: Auto Glass Warranty Claims Manager At our company, we're seeking an experienced professional to manage and adjudicate vehicle warranty claims. As a key member of our team, you will be the primary point of contact for customers experiencing issues related to their auto glass service. Responsibilities:
-
Auto Glass Warranty Specialist
1 day ago
Mandaue City, Central Visayas, Philippines beBeeClaims Full time $60,000 - $90,000Vehicle Warranty Claims ExpertWe are seeking a seasoned and skilled professional to join our team as a Vehicle Warranty Claims Expert. This role is dedicated to managing and adjudicating vehicle warranty claims related to auto glass services.Key Responsibilities:Handle all incoming warranty claims for water leaks, air leaks, molding issues, and possible...
-
Warranty Specialist-Auto Glass
1 week ago
Cebu City, Central Visayas, Philippines WindshieldHUB Full time $60,000 - $80,000 per yearAbout UsWindshieldHUB is a nationwide leader in auto glass replacement and repair, serving thousands of customers across the United States each month. With over a decade of experience and a reputation for quality, we've helped more than 1 million drivers get safely back on the road. Our innovative, technology-driven platform allows customers to schedule...
-
Auto Glass Warranty Specialist
1 week ago
Cebu City, Central Visayas, Philippines WindshieldHUB Full time $60,000 - $80,000 per yearAbout Us WindshieldHUB is a nationwide leader in auto glass replacement and repair, serving thousands of customers across the United States each month. With over a decade of experience and a reputation for quality, we've helped more than 1 million drivers get safely back on the road. Our innovative, technology-driven platform allows customers to schedule...
-
Warranty Specialist-Auto Glass
6 hours ago
Cebu City, Central Visayas, Philippines WindshieldHUB Full time $70,000 - $120,000 per yearAbout Us WindshieldHUB is a nationwide leader in auto glass replacement and repair, serving thousands of customers across the United States each month. With over a decade of experience and a reputation for quality, we've helped more than 1 million drivers get safely back on the road. Our innovative, technology-driven platform allows customers to schedule...
-
Auto Glass Warranty Specialist
1 week ago
Cebu City, Central Visayas, Philippines WindshieldHUB Full time $60,000 - $80,000 per yearAbout UsWindshieldHUBis a nationwide leader inauto glass replacement and repair, serving thousands of customers across theUnited Stateseach month. With over a decade of experience and a reputation for quality, we've helped more than1 million driversget safely back on the road. Ourinnovative, technology-drivenplatform allows customers to schedule service...
-
Claims Processor Specialist
1 day ago
Iloilo City, Western Visayas, Philippines beBeeClaims Full time $40,000 - $70,000Job Title:Claims Processor SpecialistJob Overview:We are seeking a meticulous Claims Processor Specialist to support the revenue cycle operations of a healthcare client. This role is focused on resolving claim denials and recovering aging or stale claims.
-
Claims Examiner
1 week ago
Cebu City, Central Visayas, Philippines beBeeWarranty Full time $55,000 - $70,000Job Title:Auto Glass Warranty Claim SpecialistJob DescriptionWindshieldHUB is a nationwide leader in auto glass replacement and repair, serving thousands of customers across the United States each month. With over a decade of experience and a reputation for quality, we've helped more than 1 million drivers get safely back on the road.We are committed to...
-
Claims Resolution Specialist
1 day ago
Iloilo City, Western Visayas, Philippines beBeeClaims Full time ₱35,000 - ₱40,000Claims Resolution SpecialistWe are seeking a skilled Claims Resolution Specialist to join our team. As a key member of our claims process, you will be responsible for investigating and resolving customer complaints related to branded merchandise.Your primary focus will be on managing and investigating incoming customer claims, including issues with product...
-
Healthcare Claims Professional
1 day ago
Iloilo City, Western Visayas, Philippines beBeeClaim Full time ₱300,000 - ₱450,000Medical Billing SpecialistWe are seeking a highly skilled Medical Billing Specialist to join our organization. The ideal candidate will possess strong organizational skills, exceptional accuracy in data entry, and experience in managing medical claims and insurance processes.Responsibilities:Accurately input claim information into the system and maintain...
