Desktop Support Professional

21 hours ago

San Fernando, Central Luzon, Philippines beBeeSupport Full time ₱3,250,000 - ₱6,210,000

Job Title: Remote Desktop Support Specialist

This is a crucial role in providing technical assistance and support to end-users experiencing issues with their desktop systems, software, and related technologies.

The ideal candidate will have experience in a desktop support or technical support role, preferably in a remote capacity.

We are looking for someone who is proficient in Windows and macOS operating systems, has strong knowledge of Microsoft Office Suite and other common desktop applications, and understands networking concepts, including TCP/IP, DNS, and DHCP.

This role may require working in 24/7 shifts, including evenings, weekends, and holidays.

Key Responsibilities:
  • Provide remote technical support to end-users for desktop hardware, software, and network-related issues.
  • Diagnose and troubleshoot technical problems, including but not limited to operating system errors, software malfunctions, and hardware failures.
  • Resolve issues related to email, internet connectivity, and other desktop applications.
  • Assist in the setup, configuration, and maintenance of desktop systems, including operating systems, software applications, and peripheral devices.
  • Perform remote installations, upgrades, and patches to ensure systems are up-to-date and secure.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Proven experience in a desktop support or technical support role, preferably in a remote capacity.
  • Familiarity with remote desktop tools and support software.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Problem-solving and analytical abilities.

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