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Customer Experience Associate

2 weeks ago

Davao City, Davao, Philippines TORCH Solutions Full time

TORCH Solutions is seeking a highly skilled Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for delivering exceptional customer service by providing accurate and efficient product information to our customers.

You will work closely with our sales team to understand customer needs and provide solutions that meet those needs. You will also be responsible for maintaining high levels of customer satisfaction through effective communication and problem-solving skills.

The ideal candidate will have excellent communication skills, a strong ability to analyze problems, and maintain high levels of customer satisfaction.

Job Responsibilities
  1. Provide accurate and timely product information to customers
  2. Work closely with the sales team to understand customer needs and provide solutions
  3. Maintain high levels of customer satisfaction through effective communication and problem-solving skills
Requirements
  1. High school diploma or equivalent
  2. Excellent communication skills, both written and verbal
  3. Strong analytical and problem-solving skills