Senior Cloud Technical Specialist

24 hours ago

Lipa City, Calabarzon, Philippines beBeeEngineering Full time ₱795,999 - ₱1,219,999
Job Description

We are seeking an experienced and skilled Senior Genesys Cloud Engineer to join our team. As a key member of our Central Genesys Cloud Team, you will play a crucial role in designing, implementing, and maintaining our contact center and unified communication platform for our clients.

Our ideal candidate will have 5-8+ years of Genesys Cloud experience, with a strong background in contact center industry and minimum 5-7 years' experience of any other Telephony platform.

The successful candidate will be responsible for identifying, examining, and resolving moderately complex problems with business communication systems. They will also provide high-level technical consultation support to customers across the globe and work closely with stakeholders and partners to deliver process training and technical knowledge transfer.

Key Responsibilities:
  • Design, implement, and maintain contact center and unified communication platforms for clients.
  • Provide technical consultation support to customers across the globe.
  • Work closely with stakeholders and partners to deliver process training and technical knowledge transfer.
  • Identify, examine, and resolve moderately complex problems with business communication systems.
Required Skills and Qualifications

To succeed in this role, you will need:

  • 5-8+ years of Genesys Cloud experience in contact center industry.
  • Minimum 5-7 years' experience of any other Telephony platform.
  • Strong understanding of Genesys products and multiple used cases for multiple industries.
  • Ability to create Private, Public SIP Trunks with multiple Carriers and third-party ACDs.
  • Knowledge of ITIL model of service delivery, understanding of SLA's, contracts, and exposure to supporting global customers.
  • Ability to secure Contact Center platform using several Security techniques in PCI and HIPAA environments.
Benefits

This is an exciting opportunity to work with a dynamic team and contribute to the success of our clients. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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