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Operations Specialist, Business Process Manager

2 weeks ago

Makati City, National Capital Region, Philippines Penbrothers Full time

The Operations Specialist plays a vital role in the administration and execution of key operational processes within the Penbrothers' PMO Department.

This position is responsible for executing day-to-day administrative tasks while maintaining compliance with internal procedures. The ideal candidate will also be tasked with attending and participating in project calls and/or discussions.

To ensure smooth and efficient operations within the Department, the successful candidate will conduct process monitoring, performance, and KPI reporting, as well as other administrative duties as needed.

What You'll Get

At Penbrothers, we strive to create a positive work environment that nurtures learning and growth opportunities. Our team members have the chance to impact fast-growing startups and dynamic companies.

  • Meaningful Work & Growth: We take every opportunity to deliver an excellent client experience.
  • Employee-Centric Culture: We are genuinely invested in our people's careers and welfare.
  • Global Reach & Local Impact: Our team members get to work with high-growth startups and dynamic companies from the comfort of their own homes.
  • Promoting Global Startups: We've empowered 1,400 Filipino jobs to focus on growth.
Key Responsibilities:
  • Corporate Calendar Management: This involves managing and updating the Corporate Calendar, scheduling interdepartmental and corporate events, ensuring accuracy and timeliness.
  • Organizational Communications Management: The successful candidate will develop and manage corporate communications for the organization.
  • Corporate Tools Monitoring, Facilitation, and Reporting: This includes overseeing tool acquisition, usage, and contract management, generating usage reports, and ensuring compliance with processes. Coordination with System Admin is essential for effective management.
  • Knowledge Base Administration, Analysis, and Reporting: The ideal candidate will review, categorize, and publish knowledge articles, ensuring quality control and proper tagging for the company's Help Desk. Insights gathering and quarterly reporting are required.
  • Centralized Organizational FAQ Management.
  • Project Management Office Support: This involves providing administrative support for PMO activities.
  • Documentation & Google Drive Maintenance: Ensuring proper upkeep and accessibility of the Transformation Portal and shared drive resources is crucial.
  • Team Building Management and Planning: The successful candidate will plan and execute internal events for the Transformation Team, including budget tracking and reporting.
  • Other ad-hoc tasks that add value to the department.