Unlock Customer Potential
16 hours ago
As a customer success manager, you will be the key link between our clients and their customers. Your primary goal is to ensure satisfaction, retention, and continuous value.
Key ResponsibilitiesOur ideal candidate will serve as the primary point of contact for client inquiries and support. They will understand client goals and help them get the most out of our platform's features.
- Manage the renewal process and identify upsell opportunities
- Monitor client satisfaction and proactively resolve issues
- Collaborate with internal teams to ensure smooth delivery
- Lead regular performance reviews and feedback sessions
- Develop strategies to increase retention and loyalty
- Handle escalations and ensure prompt resolution
- Offer recommendations and insights for better platform utilization
We are looking for an experienced professional with:
- Proven experience in account management or customer success (preferably SaaS/tech)
- Strong interpersonal and communication skills
- Analytical mindset with the ability to assess customer interactions
- Proactive problem-solving skills
- Experience using CRM and customer success platforms
Working with us offers:
- A dynamic, collaborative remote team
- Flexible hours and long-term opportunity
- Competitive salary and benefits
- Exposure to product, leadership, and cross-functional collaboration
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