Shipboard Application Support Manager

1 week ago

Manila, National Capital Region, Philippines Royal Caribbean Group Full time
Shipboard System Support Specialist

About the Role:

Royal Caribbean Group is seeking a highly skilled Support Analyst – Onboard Revenue to join our team. This individual will be responsible for ensuring the smooth operation of our onboard systems, maintaining their functionality and stability, and optimizing their performance.

Key Responsibilities:

  • Provide technical support for onboard systems, including troubleshooting and resolving complex issues.
  • Maintain system performance and identify areas for improvement.
  • Plan and execute application upgrades and installations.
  • Ensure IT security and compliance best practices are implemented.
  • Analyze complex issues and recommend effective solutions.
  • Manage incident escalations, perform root cause analysis, and document resolutions.

Requirements:

  • Technical Expertise: Proven experience in a Support Analyst role or similar technical support position.
  • Troubleshooting: Advanced problem-solving skills and the ability to diagnose and resolve complex technical issues.
  • Performance Monitoring: Ability to monitor system performance and identify areas for improvement.
  • Application Upgrades: Experience planning and executing application upgrades and installations.
  • System Security: Knowledge of best practices for IT security and compliance.
  • Problem-Solving & Analytics: Strong analytical skills to diagnose complex issues and recommend effective solutions.
  • Incident Management: Experience handling escalations, performing root cause analysis, and documenting resolutions.

Nice to Have Skills:

  • Familiarity with Fidelio / OHC application.
  • Cruise industry experience.
  • Windows Server 2012 and up.
  • Network & Infrastructure Knowledge: Strong understanding of network architecture, connectivity, and troubleshooting.
  • Linux Systems: Proficiency in Linux operating systems, including installation, configuration, and troubleshooting.
  • Software & Reporting Tools: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.
  • WiFi Systems Knowledge: In-depth understanding of WiFi technology, protocols, and configurations.
  • Networking: Expertise in networking principles, including LAN/WAN, routers, switches, and firewall configurations.
  • Shipboard Applications: Proficiency in managing and supporting applications related to shipboard Wi-Fi systems.

Qualifications and Education:

High-level communication skills, both verbal and written.
Former experience in an Application Support Analyst or similar role.
Two to Four years + experience in a similar role.
Preferred experience with RDBMS or Network infrastructure.
Bachelor's degree preferred, or equivalent combination of education, training and experience.

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