Elevate Your Career as a Top-Ranking Customer Service Professional

1 day ago

Paranaque City, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $80,000
Customer Service Team Lead

Are you a motivated and results-driven leader looking to elevate your career? We're seeking an exceptional Customer Service Team Lead who can drive success in guiding teams toward exceptional customer service delivery for e-commerce brands.

Key Responsibilities:
  • Lead and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Requirements:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service with experience in Shopify, BigCommerce, or Amazon a plus.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Benefits:
  • Performance and recognition bonuses.
  • Health and dental insurance.
  • Paid time off.
  • Year-end bonus.
Technical Requirements:
  • Personal computer with at least an i5 processor (or equivalent).
  • Minimum 20 Mbps internet speed (both upload and download).

Join us in redefining customer service excellence as a respected Customer Service Team Lead. Apply today to take your career to new heights.

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