Credit and Collection Senior Coordinator

4 days ago


Manila, National Capital Region, Philippines Vertiv (Singapore) Holdings PTE. LTD. – ROHQ Full time
Job Description

The role of the Credit and Collection Senior Coordinator at Vertiv (Singapore) Holdings PTE. LTD. – ROHQ involves taking ownership of all facets of credit control in a hands-on capacity for the day-to-day running of the nominated ledger.

Key Responsibilities:
  • Familiarize yourself with all processes and procedures related to credit policy to ensure effective implementation.
  • Monitor and control stop credit status of customer accounts to minimize potential bad debt.
  • Utilize GetPaid as a collection tool for updating notes, dispute management, and sending of Statements of Account (SOA).
  • Liaise with sales and service staff to resolve issues and maintain good relationships with customers.
  • Responsible for housekeeping of accounts, including reconciliations, offsets, and write-offs.
  • Prepare weekly/monthly reports for the Credit Manager/Top Management as per set deadlines.
  • Forecast collections for monthly targets and conduct daily customer service calls regarding payment of invoices in line with collections process and procedures.
  • Daily collections of overdue accounts and negotiate payment schedules where necessary.
Required Skills and Qualifications:
  • Degree in finance or administration.
  • Strong experience in commercial collections of major complex accounts within the ANZ market unit.
  • Ability to drive past due exposure low to minimize potential bad debt.
  • Initiate and drive billing dispute resolutions.
  • Negotiate payment terms with customers.
  • Ability to collaborate with all customers and maintain good relationships.
  • Risk management of delinquent and non-trading accounts.
  • Proficient in Excel reporting, including working with pivot tables.
  • Experience with Oracle system collections module.
  • Ability to adapt to changing work levels and environments.
  • Flexibility to take on new or additional tasks as required.
  • Excellent communication skills with a high level of telephone and email etiquette.
  • Strong leadership attributes.


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